Scooper - Novus $15.15 + avg. $9.23 tips!

Salt & Straw•Tempe, AZ

2d•$15 - $15•Onsite

About The Position

Salt & Straw is hiring part-time Scoopers for its Novus shop in Tempe, Arizona. Scoopers create memorable guest experiences by providing welcoming service, sharing flavor stories, offering samples, and helping guests find flavors they enjoy. They also support the daily operation of the shop, prepare products to recipe and quality standards, process orders, and maintain a clean, organized, food-safe environment. The role suits people who enjoy working with guests and teammates in a fast-paced setting and who value kindness, curiosity, and hospitality.

Requirements

Be at least 16 years old.
Be able to work evenings, weekends, and holidays.
Be able to work at least three shifts per week, including two closing shifts.
Enjoy working with people and creating memorable guest experiences.
Have strong communication skills and a positive attitude.
Thrive in a fast-paced environment and enjoy staying busy.
Work well as part of a team and support teammates.
Be curious, dependable, and eager to learn.
Be comfortable discussing flavors, offering samples, and engaging with guests.

Nice To Haves

Food service, retail, coffee, restaurant, hospitality, or customer service experience; preferred but not required.

Responsibilities

Deliver exceptional customer service and create welcoming experiences for every guest.
Share flavor stories, offer samples, and help guests discover flavors.
Scoop ice cream, make waffle cones, operate the register, and support daily shop operations.
Greet guests, answer questions, and help guide the flow of the shop.
Accurately process transactions and assist with online and delivery orders.
Prepare products according to recipes and quality standards.
Restock ice cream, supplies, and retail products throughout the shift.
Maintain food safety, cleanliness, and organization standards across the shop.
Support dishwashing, cleaning, and other operational tasks.
Work collaboratively with teammates to create a positive and supportive environment.

Benefits

Optional earned wage access.
401(k) match after three months, including for part-time team members.
Medical, dental, and vision benefits may become available upon meeting eligibility requirements.
Free, 24/7 access to licensed mental health professionals for team members and their families.
Flexible scheduling.
Paid sick time.
Paid parental leave.
Paid voting time.
Up to $1,800 annually in educational assistance.
Opportunities to grow into Shift Coordinator, Assistant General Manager, and General Manager roles.
30% team discount.
First dibs on flavors before the public.
Pet insurance.
Additional wellness benefits.
Flexible spending accounts.
Commuter benefits.