Scooper - Hayes $19.61 + avg. $7.46 tips!

Salt & Straw • San Francisco, CA

11h

About The Position

Salt & Straw is hiring Scoopers to create memorable guest experiences and help the shop run smoothly. Scoopers guide guests through the flavors, share ingredient stories, offer samples, and build meaningful connections through friendly, attentive hospitality. The role involves serving ice cream, preparing products to recipe and quality standards, supporting shop operations, and working collaboratively with teammates in a fast-paced environment.

The role requires availability for at least three shifts per week, including two closing shifts, and the ability to work evenings, weekends, and holidays. Team Members must be at least 16 years old. Food allergens—including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood—are present in the work environment.

Requirements

• Must be at least 16 years old.
• Must be able to work evenings, weekends, and holidays.
• Must be able to work at least three shifts per week, including two closing shifts.
• Enjoy working with people and creating memorable guest experiences.
• Strong communication skills and a positive attitude.
• Ability to thrive in a fast-paced environment and stay busy.
• Ability to work as part of a team and support teammates.
• Curiosity, dependability, and eagerness to learn.
• The role involves working around common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.

Nice To Haves

• Food service, retail, coffee, restaurant, hospitality, or customer service experience; preferred but not required.

Responsibilities

• Deliver exceptional customer service and create welcoming experiences for guests.
• Share flavor stories, offer samples, and help guests discover flavors.
• Scoop ice cream, make waffle cones, operate the register, and support daily shop operations.
• Greet guests, answer questions, and help guide the flow of the shop.
• Accurately process transactions and assist with online and delivery orders.
• Prepare products according to recipes and quality standards.
• Restock ice cream, supplies, and retail products throughout the shift.
• Maintain food safety, cleanliness, and organization standards across the shop.
• Support dishwashing, cleaning, and other operational tasks.
• Work collaboratively with teammates to create a positive and supportive environment.

Benefits

• 401(k) match after three months, including for part-time Team Members.
• Medical, dental, and vision benefits may become available upon meeting eligibility requirements.
• Free, 24/7 access to licensed mental health professionals for Team Members and their families.
• Flexible scheduling.
• Paid sick time.
• Paid parental leave.
• Paid voting time.
• Up to $1,800 annually in educational assistance.
• Opportunities to grow into Shift Coordinator, Assistant General Manager, and General Manager roles.
• 30% team discount.
• First dibs on flavors before the public.
• Pet insurance.
• Additional wellness benefits.
• Flexible spending accounts.
• Commuter benefits.
• Optional earned wage access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed