Scheduling Specialist, Meters

Conservice•Logan, UT

7d•Hybrid

About The Position

The Meters Scheduling Specialist owns scheduling and dispatching for a portfolio in an assigned geographic region. They serve as the lead Meters point of contact for property and regional contacts and for in-house technicians and subcontractors working in that region. The role requires a strong critical thinker who takes ownership of keeping technicians fully and consistently booked. This is a hybrid position, working Tuesday through Thursday in the Logan office.

Requirements

Strong critical-thinking and problem-solving skills.
Ability to think creatively to keep technicians consistently booked.

Nice To Haves

Field scheduling experience.
Zendesk experience.
NetSuite experience.

Responsibilities

Own scheduling for an assigned region across subscription plan clients, new construction, and established clients.
Ensure all Gold properties are visited each quarter.
Manage the region's work list and notify the Team Lead when more work orders are needed.
Choose a technician and visit date for each work order.
Plan efficient daily routes and keep work moving efficiently.
Schedule Revenue and Construction work in a timely manner and follow up daily with involved team members.
Keep technicians' schedules full and consistently booked, using creative solutions.
Determine when technicians should travel outside their usual area when work is light in their current region, and plan those trips.
Meet scheduling efficiency goals.
Coordinate schedules with in-house technicians and subcontractors.
Learn technicians' work habits, skill levels, vacation schedules, and traffic patterns to build effective schedules.
Review each work order and confirm with the technician and warehouse that required equipment is available and ready.
Communicate with sites through Zendesk and phone to schedule work orders and arrange successful visits.
Build relationships with site staff and learn their hours, constraints, and challenges, such as plumbing issues or escort requirements.
Update community notes in Yoda with site-related challenges.
Follow up with sites on delayed scheduling confirmations or needed work orders, and escalate to the Meter Expert Team or Account Management when needed.