Meters Specialist

Conservice•Logan, UT

2h•Hybrid

About The Position

Meter Specialists provide frontline support to Billing & Account Management teams and client corporate or regional contacts. The role resolves lower-level concerns related to submetering and the Meters department, including questions about invoices, work orders, scheduling, and estimates, as well as basic product troubleshooting. The position is hybrid, with in-office work on Tuesday, Wednesday, and Thursday, and pays $19.40.

Requirements

Ability to prioritize important and urgent work to meet deadlines.
Ability to solve a range of recurring issues.
Ability to analyze and reason independently and make decisions without assistance.
Desire to develop technical and/or account skills for career progression.
Ability to remain positive and productive under pressure.
Experience in a client-facing role.
Exposure to CRM technology solutions.

Responsibilities

Accept Zendesk tickets using a first-in, first-out (FIFO) method.
Explain causes and effects to clients regarding their concerns.
Answer invoicing questions and work order status questions using NetSuite.
Provide self-help documentation to properties so they can troubleshoot issues themselves.
Troubleshoot high- and low-consumption issues.
Troubleshoot DC and repeater issues.
Provide do-it-yourself installation support and documentation.
Give feedback on knowledge documents to improve clarity and speed of resolution.
Report recurring trends that may be automated or escalated to product and technology teams.
Follow up with Conservice team members to ensure solutions are found.
Organize workload by filtering previously accepted tickets according to priority.
Organize and track information to prioritize work effectively.
Resolve or delegate client issues to relevant teams within four hours.
Follow up with other teams to ensure solutions are being found.
Perform other duties as assigned by leadership.