Utility Services Technician - Meters

Town of Queen Creek•Field Operations Facility, AZ

7d•Onsite

About The Position

This is a full-time, benefited, temporary position with limited funding through June 30, 2027. Funding is reviewed each fiscal year and is subject to budget approval. The classification performs utility work orders involving the assembly, installation, repair, replacement, relocation, testing, maintenance, and investigation of equipment, fixtures, and water/wastewater delivery systems. It is an intermediate-level maintenance and trades position. Employees apply working knowledge of routine work and troubleshooting, work independently on assignments, and refer more complex issues to superiors. Specific tasks may vary according to the Town of Queen Creek’s needs and the assignment. The position prioritizes and completes meter-related work orders; performs field investigations and data analysis on Advanced Metering Infrastructure (AMI) equipment; uses laptops and tablets to program, maintain, and troubleshoot meters and transceiver units; and enters and maintains accurate work-order and activity records. It also involves customer communication, inventory tracking, meter and account research, review of reports for billing issues, and coordination with Customer Service to submit necessary changes.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of directly related education and experience.
Valid driver’s license.
Obtain Arizona Department of Environmental Quality Distribution Grade I Certification within six months of hire and maintain certifications and licenses required at job entry.
Knowledge of the Town’s subdivisions and streets.
Proficiency with computer hardware, including laptops and tablets, and software, including iOS and Windows.
Knowledge of basic operation, maintenance, and plumbing service of water infrastructure.
Knowledge of standard office equipment and relevant computer programs and software.
Knowledge of applicable hand and power tools and their use.
Knowledge of meter reading, usage, recording techniques and procedures; meter routes and procedures for working them; and meter mechanical components and functionality.
Knowledge of customer service techniques, policies, and procedures.
Ability to perform addition, subtraction, multiplication, and division.
Ability to recognize and resolve problems and use electronic devices and applicable hand and power tools.
Ability to read and interpret street and aerial maps to locate routes and water meters.
Ability to read, comprehend, and draw inferences from written material and verbal or written instructions.
Ability to perform computerized data entry proficiently and communicate effectively with coworkers, supervisors, the public, and other interested parties.

Responsibilities

Prioritize, complete, and route daily work orders for meter assemblies.
Install, replace, relocate, test, and maintain meters and related appurtenances, including performing rereads, lockouts, flow and accuracy testing, unlocks, red-tag notices, and work with hydrant and temporary meters.
Conduct field investigations and data analysis on AMI equipment to diagnose and correct performance problems and ensure accuracy.
Enter accurate information into computer work-order systems, activity logs, and records.
Use laptops and tablets to program, maintain, and reprogram meters and troubleshoot connectivity issues with meters and meter transceiver units.
Communicate with customers, perform inspections, and resolve customer issues or complaints.
Maintain and track inventory and materials.
Analyze data to identify errors or unusual account activity; recommend adjustments; resolve leak and flow issues; investigate meter discrepancies; correct meter-reading errors affecting billing; and monitor high-profile accounts.
Prepare and review reports on water leaks, damaged meters, water usage without an assigned account, inaccurate or missing account data, water use on locked accounts, and obstructed or unlocated meters.
Research information using online databases, state and local organizations, Town and county databases, other departments, and external customer contacts.
Review daily reports to identify billing issues caused by meter operations and submit necessary changes to Customer Service.
Perform related work as assigned.