Meters Specialist

Conservice•Logan, UT

3d•Hybrid

About The Position

Meters Specialists provide frontline support to the Billing & Account Management teams and client corporate or regional contacts. They resolve lower-level concerns related to submetering and the Meters department, including questions about invoices, work orders, scheduling, and estimates, as well as basic product troubleshooting. The role is hybrid, with in-office work Tuesday, Wednesday, and Thursday, and pays $19.40.

Requirements

Ability to prioritize important and urgent work to meet deadlines.
Ability to solve a range of recurring issues.
Ability to independently analyze and reason to make decisions.
Desire to develop technical and/or account skills for career progression.
Ability to remain positive and productive under pressure.
Client-facing experience.
Exposure to CRM technology solutions.

Responsibilities

Accept ZenDesk tickets using a first-in, first-out (FIFO) method.
Explain causes and effects to clients regarding their concerns.
Answer invoicing and work order status questions using NetSuite.
Provide self-help documentation so properties can troubleshoot their own issues.
Troubleshoot high- and low-consumption issues.
Troubleshoot DC/repeater issues.
Provide DIY installation support and documentation.
Give feedback on knowledge documents to improve clarity and speed up resolution.
Provide feedback on recurring trends that could be automated or escalated to product and technology teams.
Follow up with Conservice team members to help ensure solutions are found.
Organize workload by filtering accepted tickets according to priority.
Organize and track information to prioritize work effectively.
Resolve or delegate client issues to relevant teams within four hours.
Follow up with other teams to ensure solutions are being found.
Perform other duties as assigned by leadership.