Scheduling Specialist

FlightSafety•Denver, CO

About The Position

The Scheduling Specialist provides complete scheduling oversight for FlightSafety’s internal and external customers, delivering a strong customer service experience. The role coordinates regulatory and operator training requirements between FlightSafety and its customers and clients. It manages client training schedules, verifies training objectives and regulatory requirements, coordinates resources for training events, and serves as the primary contact for assigned programs.

Requirements

A bachelor’s degree in Business or Aviation Management is preferred, or three years of related experience and/or training, or an equivalent combination of education and experience. Substituted experience must be in a related field.
Master-level achievement of the responsibilities of a Scheduling Specialist, Associate.
Knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses as specified by FAA/NAA regulations.
Excellent customer service skills.
Knowledge of basic scheduling concepts and/or experience with scheduling software.
Strong attention to detail, organization, and time management.
Excellent verbal and written communication skills and the ability to communicate fluently in English.
Ability to interact professionally with various levels of management.
Ability to adapt rapidly to changes and perform in a fast-paced work environment.
Results-oriented, with the drive to meet objectives and standards with little supervision or guidance.
Customer- and client-oriented, with the ability to adapt and respond to different personalities.
General knowledge of MS Office Suite, TMS systems, and CRM.
Ability to meet applicable export-control requirements; the role may require qualifying as a U.S. Person or otherwise obtaining export authorization.
The role may require eligibility to obtain and maintain a U.S. Government security clearance.

Nice To Haves

One to two years of aviation experience.

Responsibilities

Schedule customers and clients, send confirmations, create new customer and client accounts, and update client information.
Manage client training schedules and coordinate schedule modifications related to specific training needs and requirements.
Understand regulatory requirements and verify training objectives.
Provide backup support for TSA tracking of incoming clients.
Perform export compliance checks as needed.
Verify and collect pre-training documents.
Contact customers and clients to confirm attendance and training objectives.
Manage the client retention program.
Serve as the primary point of contact for assigned programs, communicating with internal and external customers and regulatory agencies.
Familiarize customers with FlightSafety products and services and, when possible, identify additional training opportunities.
Review country-specific guidance and documentation and provide current information to help clients, customers, and instructors meet regulatory requirements.
Assess, organize, plan, and assign resources for customer training events and instructor training and qualifications.