Scheduling Specialist

Jobs for Humanity • Orlando, FL

1d

About The Position

The Scheduler serves as the central point of contact for appointment bookings, changes, and cancellations, and works closely with team members to ensure timely completion of assessments. The role requires exceptional organizational skills, attention to detail, strong communication abilities, and comfort using multiple scheduling and electronic record systems.

As a frequent first point of contact for the company, the Scheduler provides customer service that creates positive interactions and represents the company effectively. The role involves communicating with customers by phone, text, and email, handling complaints calmly, and helping callers feel supported.

Requirements

• Exceptional organizational skills.
• Attention to detail.
• Strong communication abilities.
• Comfort using multiple scheduling and electronic record systems.
• Friendly phone presence.
• Active listening.
• Conflict resolution skills.
• Empathy and patience.
• Clear communication.
• Professional texting and email etiquette.

Responsibilities

• Coordinate appointment bookings, changes, and cancellations.
• Work closely with team members to ensure timely completion of assessments.
• Provide customer service and represent the company effectively in customer interactions.
• Handle customer complaints calmly and help callers feel taken care of.

Benefits

• Competitive paid time off.
• One-time stipend to enhance the work-from-home experience.
• Medical, dental, and vision insurance.
• 401K.
• Virtual team events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed