Scheduling Specialist

AdaptHealth•Brooksville, FL

12d

About The Position

The Scheduling Specialist coordinates deliveries, setups, and service visits for durable medical equipment (DME), PAP, and oxygen therapy. The role works with patients, physicians' offices, home health agencies, hospital discharge planners, and field teams to align equipment and service delivery with patient needs, technician availability, discharge schedules, and care plans. The specialist confirms appointments, communicates delivery windows and changes, resolves scheduling conflicts, and maintains accurate information in scheduling, route optimization, and patient management systems. The position also prepares scheduling reports and performance metrics, supports quality initiatives, safeguards patient confidentiality under HIPAA, completes required training, and complies with AdaptHealth's Compliance Program. The role may include after-hours and weekend coverage when required for critical needs.

Requirements

High school diploma or equivalent required.
One year of experience in healthcare scheduling, customer service, or administrative support.
Excellent verbal and written communication skills and professional phone manners.
Strong computer proficiency and ability to work with software systems supporting the role's responsibilities.
Strong time management and multitasking skills, including the ability to manage competing priorities.
Work experience in a fast-paced environment.
Empathy, patience, and commitment to exceptional customer service.

Nice To Haves

Associate's degree in Business Administration, Healthcare Administration, or a related field; preferred but not required.
Experience with DME, PAP, patient care, and oxygen therapy; preferred but not required.

Responsibilities

Prioritize and expedite critical needs, including emergency oxygen deliveries, CPAP failures, and urgent replacements, with after-hours and weekend coverage when required.
Schedule deliveries, setups, and multi-visit installations for DME, PAP, and oxygen equipment according to patient needs and technician availability.
Arrange maintenance visits, equipment exchanges, compliance checks, and pickups of returned, discontinued, or recalled equipment in accordance with manufacturer requirements and care plans.
Coordinate with physicians' offices, home health agencies, and hospital discharge planners to align equipment delivery with patient discharge and treatment plans.
Confirm appointments, communicate delivery windows and delays or other changes, and answer scheduling questions professionally and empathetically.
Handle changes, cancellations, and rescheduling while resolving conflicts and optimizing daily routes and appointment slots.
Maintain accurate records, delivery instructions, and appointment outcomes in scheduling, route optimization, and patient management systems.
Prepare daily, weekly, and monthly scheduling reports and performance metrics for management.
Follow scheduling protocols, support quality initiatives, protect patient confidentiality under HIPAA, complete required training, and comply with AdaptHealth's Compliance Program.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid Time Off Plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Competitive compensation and incentives.
Support, development, and advancement opportunities.