Scheduling Specialist
About The Position
WelbeHealth’s PACE program provides medical care and community-based services to help seniors remain in their homes and communities. The Scheduling Specialist coordinates participant care scheduling and maintains accurate team member availability for appointments. The role manages cancellations and rescheduling requests, responds to participant calls and in-person needs, notifies participants about upcoming appointments, and performs other administrative tasks as needed. This role supports a growing, mission-driven healthcare organization and helps vulnerable seniors feel supported and access high-quality care. It offers the opportunity to develop expertise in a structured, supportive healthcare environment. Compensation consists of base salary plus bonus, with the actual amount determined by experience and relevant qualifications. The stated compensation range is $23.23–$30.66 USD. Employees are subject to WelbeHealth’s vaccination policy. Proof of vaccination or a vaccine declination form is required before employment, and team members must follow applicable infection-control and PPE standards.
Requirements
- High school diploma or equivalent.
- At least one year of healthcare experience.
- At least one year of experience with Electronic Medical Records (EMR).
- Outstanding customer service orientation, especially in telephone and written communications.
- Excellent organizational and communication skills.
Nice To Haves
- PACE experience.
- PACE or medical scheduling experience.
Responsibilities
- Coordinate participant appointments effectively.
- Troubleshoot scheduling conflicts and urgent needs, communicating with staff, families, providers, and other stakeholders to meet appointment turnaround times.
- Manage cancellation and rescheduling requests from staff and participants, ensuring changes are promptly communicated to all parties.
- Respond to incoming phone calls, emails, and other contacts regarding scheduling requests.
- Maintain and update team member availability in source systems so accurate information is reflected.
- Communicate appointment confirmations and reminders according to department protocols, updating appointments as appropriate.
- Respond to in-person participant needs and perform other administrative tasks as needed.
Benefits
- Medical insurance coverage, including medical, dental, and vision.
- 17 days of personal time off (PTO).
- 12 paid holidays observed annually.
- 6 sick days.
- 401(k) savings plan with employer match.
- Base pay plus bonus.
- Comprehensive healthcare coverage and additional benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
