Scheduling Specialist

Community Health Systems Professional Services Corporation•Naples, FL

23h

About The Position

The Scheduling Specialist manages and optimizes scheduling for patients and physicians’ offices within a hospital or medical facility. The role coordinates appointments, procedures, and treatments across departments to support efficient use of resources and high-quality patient care. Serving as a liaison among patients, medical staff, and administrative teams, the specialist ensures timely and accurate scheduling and provides excellent customer service.

Requirements

Associate degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred.
0–2 years of experience in medical scheduling, administrative support, or customer service preferred.
0–2 years of experience with electronic medical record systems, scheduling software, or medical front desk operations preferred.
Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
Strong organizational and time-management skills, including the ability to manage multiple tasks and deadlines.
Excellent verbal and written communication skills for interacting with patients, medical staff, and administrative teams.
High attention to detail and accuracy, particularly in data entry and record-keeping.
Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Schedule patient appointments for consultations, tests, procedures, and follow-ups, allocating time and resources appropriately.
Notify patients of appointment confirmations, cancellations, and reschedules, and provide relevant information and instructions.
Enter and update patient information accurately in electronic health records or scheduling systems.
Coordinate with medical staff to align appointments with clinical priorities and optimize provider schedules.
Track cancellations and no-shows, arrange timely rescheduling, and minimize disruptions.
Provide administrative assistance, including answering calls, managing referrals, and coordinating patient files.
Receive orders from the Order Facilitator and review them for validity and completeness.
Ask patients questions required for specific tests and provide procedure preparation or instructions.
Prioritize work efficiently, including timely processing of STAT orders.
Notify ordering offices when unable to contact their patients to schedule procedures.
Offer alternative scheduling options to accommodate patient preferences and medical needs.
Communicate with physicians, nurses, and other medical professionals to ensure appointments reflect clinical priorities and patient needs.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.