Scheduling Specialist

INTEGRIS Health•Oklahoma City, OK

1h•Onsite

About The Position

INTEGRIS Health is hiring a full-time, day-shift Scheduling Specialist for its Access Center in Oklahoma City, Oklahoma. The role supports patient access by coordinating scheduling and registration, assisting with financial clearance, and providing courteous service to patients and other stakeholders. The specialist manages calls and related patient information, helps patients understand appointment preparation and financial responsibilities, and follows established procedures and regulatory requirements.

Requirements

At least 1 year of patient access operations experience in scheduling, registration, or insurance, or related experience in billing, collections, or customer service.
Experience using standard office equipment and PC software.

Nice To Haves

College coursework in a related field or a healthcare certification such as AAHAM CRCS, HFMA CRCR, or NAHAM CHAA.
Previous experience with medical terminology and basic ICD-10 and CPT coding.

Responsibilities

Coordinate patient scheduling and registration, including inbound and outbound calls, gathering and verifying patient demographic and clinical information, providing appointment preparation instructions, maintaining documentation, and processing point-of-service payments.
Perform patient access and financial clearance tasks, including insurance verification, eligibility and coverage review, patient responsibility estimates, authorization requirements, payment collection, and resolving reimbursement inquiries.
Communicate professionally with patients, physician offices, insurance carriers, caregivers, and other departments by phone, email, and verbally; resolve inquiries and concerns in a timely manner.
Manage high call volumes and competing priorities in a fast-paced environment while maintaining accuracy, productivity, and service quality.
Participate in process improvement and continuous quality initiatives, establish goals, and monitor progress toward outcomes.
Comply with federal and state regulations, including EMTALA and HIPAA, and with organizational policies, procedures, guidelines, performance standards, and third-party contractual requirements.