Scheduling Specialist

Ideatek • Wichita, KS

6d

About The Position

The Scheduling Specialist coordinates residential wireless and fiber installations as the company expands its service footprint across Kansas. Serving as a bridge between customers and field teams, this role helps optimize technician schedules while maintaining customer satisfaction. The specialist collaborates with Sales, Construction, and Operations to make each step of the installation process clear, efficient, and professional. The role may be remote or hybrid, with occasional travel to Buhler as business needs require.

Requirements

• At least 2 years of relevant work experience in scheduling, dispatch, or project coordination.
• Outstanding communication skills, including active listening and effective problem resolution.
• Strong critical-thinking skills to analyze scheduling scenarios and implement effective solutions.
• Experience working in a fast-paced, customer-facing environment.
• Ability to work Monday through Friday, 8 a.m. to 5 p.m., with an on-call rotation and holiday coverage.
• Detail-oriented with a high level of accuracy in record-keeping and planning.
• Adaptable to changing priorities and able to maintain a positive attitude under pressure.
• Relationship-focused, with a commitment to building positive connections with customers and internal teams.
• Organized and able to multitask and prioritize tasks effectively.

Nice To Haves

• Previous experience in the telecommunications industry, particularly wireless or fiber.
• Familiarity with scheduling software or CRM systems.

Responsibilities

• Coordinate and manage scheduling for residential wireless and fiber installations.
• Support Operations by rescheduling and updating installation appointments as needed.
• Work with Sales and Construction to communicate critical updates.
• Provide exceptional customer service, manage expectations, and support a positive customer experience.
• Resolve scheduling conflicts, optimize technician time allocations, and address capacity constraints.
• Cross-train to assist with dispatch operations and respond promptly to update requests.

Benefits

• Competitive base pay with discretionary quarterly bonus incentives based on company-wide and individual performance.
• Medical, dental, life, and vision benefits.
• 401(k) match.
• Employee coaching and counseling services at no cost to the employee, spouse, and children.
• Tuition reimbursement for continuing education related to individual growth goals.
• Community engagement and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed