Scheduling Specialist

Klamath Basin Behavioral Health•Klamath Falls, OR

1d•$17 - $25

About The Position

Klamath Basin Behavioral Health (KBBH) is seeking a Scheduling Specialist to support its multidisciplinary team of psychiatric and licensed clinical staff. The role coordinates client and provider appointments, maintains scheduling and caseload information in electronic systems, and supports smooth agency operations. The position is located in Southern Oregon. The specialist communicates with clients and providers, coordinates initial appointments with the assessment team, and facilitates crisis protocols when clients need urgent services. The role also provides support to office staff and escalates issues involving unruly clients to the Support Services Supervisor. Duties may change or additional responsibilities may be assigned by the Support Services Supervisor, Manager, or Director of Operations. The stated schedule is Monday through Thursday, either 9:00 a.m.–5:30 p.m. or 9:30 a.m.–6:00 p.m., and Friday 8:00 a.m.–5:00 p.m. The employer requests COVID-19 vaccination or a medical or religious exemption.

Requirements

High school diploma or GED.
Two years of office experience.
One year of client information data input experience.
One year of client scheduling experience.
Valid Oregon driver’s license and insurable driving record.
Personal automobile insurance is required if transporting clients or conducting agency business using a personal vehicle.
Experience gathering client information.
Experience entering and transferring client information into an EHR or electronic databases.
Experience using Excel or Tableau reports.
Ability to navigate Microsoft Word and Excel.
Ability to learn ADP Workforce, Credible EHR, Zoom chat features, and Tableau report features.
Ability to maintain a calm and professional manner, manage difficult or emotional client situations, and interact and coordinate with clinical providers.
COVID-19 vaccination or medical or religious exemption.

Nice To Haves

One year of clinical or behavioral health office experience.
Electronic Health Record experience.

Responsibilities

Schedule assigned clients’ appointments in Credible EHR.
Update assigned providers’ schedules in Credible EHR.
Call clients to confirm next-day appointments and update provider schedules.
Coordinate initial client scheduling with the assessment team.
Navigate client profiles, client schedules, provider schedules, and administrative services in Credible EHR.
Maintain the client caseload management report in Credible BI and Tableau.
Coordinate with assigned providers to manage client caseload scheduling.
Attend assigned provider meetings as needed to support provider scheduling.
Facilitate crisis protocols for clients needing urgent services.
Support other office staff to help ensure smooth agency operations.
Escalate issues with unruly clients to the Support Services Supervisor.
Perform other duties as assigned by the Support Services Supervisor, Manager, or Director of Operations.