Scheduling Specialist

FlightSafety International•Denver, CO

6d•$50,600 - $85,800

About The Position

The Scheduling Specialist provides complete scheduling oversight for FlightSafety’s internal and external customers, with a focus on delivering a strong customer service experience. The role coordinates regulatory and operator training requirements between FlightSafety and its customers and clients, and serves as the primary point of contact for assigned programs. The specialist manages customer training schedules, communications, account and client information, attendance confirmations, pre-training documentation, and training-event resources. The role verifies training objectives and applicable regulatory requirements, reviews country-specific guidance, supports TSA tracking and export compliance activities, and helps customers identify additional FlightSafety training offerings where appropriate. Employment consideration and any offer are contingent on required compliance reviews, including applicable U.S. economic sanctions and export-control requirements. The position may require eligibility to obtain and maintain a U.S. Government security clearance.

Requirements

Bachelor’s degree in Business or Aviation Management preferred, or three years of related experience and/or training, or an equivalent combination of education and experience. Substituted experience must be in a related field.
Master-level achievement of the responsibilities of a Scheduling Specialist, Associate.
Knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses as specified by FAA/NAA regulations.
Excellent customer service skills.
Knowledge of aviation terminology as specified by FAA/NAA.
Knowledge of basic scheduling concepts and/or experience with scheduling software.
Strong attention to detail, organization, and time-management skills.
Excellent verbal and written communication skills.
Ability to interact professionally with various levels of management.
Ability to adapt rapidly to change and work in a fast-paced environment.
Results-oriented, with drive to achieve objectives and standards with little supervision or guidance.
Customer- and client-oriented, with the ability to adapt and respond to different personality types.
Fluency in English, including speaking, understanding, reading, and writing.
General knowledge of MS Office Suite, TMS systems, and CRM.

Nice To Haves

One to two years of aviation experience.
Bachelor’s degree in Business or Aviation Management.

Responsibilities

Schedule customers and clients, send confirmations, create new customer or client accounts, and update client information.
Manage client training schedules and coordinate with customers on training needs and requirements that may affect schedule modifications.
Understand regulatory requirements and verify training objectives.
Act as a backup focal point for TSA tracking for incoming clients.
Perform export compliance checks as needed.
Verify and collect pre-training documents.
Contact customers and clients to confirm attendance and training objectives.
Manage the client retention program.
Serve as the primary point of contact for assigned programs, communicating with internal and external customers and regulatory agencies.
Develop familiarity with FlightSafety products and services and, when possible, provide customers information about additional training to enhance their experience and generate sales and revenue.
Review country-specific guidance and documentation and provide current information to help clients, customers, and instructors comply with regulatory requirements.
Assess, organize, plan, and assign resources for customer training events and instructor training and qualifications.