Scheduling Specialist

FlightSafety•Long Beach, CA

About The Position

The Scheduling Specialist provides complete scheduling oversight for FlightSafety internal and external customers, delivering customer service while coordinating regulatory and operator training requirements between FlightSafety and its clients. The role manages client training schedules, customer accounts and information, confirmations, pre-training documents, and communications about training needs and attendance. It also serves as the primary point of contact for assigned programs and coordinates with customers, internal teams, instructors, and regulatory agencies. The specialist verifies training objectives and regulatory requirements, reviews country-specific guidance, and helps ensure that clients and instructors follow current requirements. The role also supports TSA tracking as a backup, performs export compliance checks as needed, manages client retention, and organizes and assigns resources for customer training events and instructor training and qualifications. When appropriate, the specialist identifies additional training services that may benefit customers. The position requires aviation-industry knowledge, strong customer service and communication skills, scheduling knowledge or software experience, and familiarity with MS Office Suite, TMS systems, and CRM. The work involves viewing monitors and technical materials in a usually low-to-moderate-noise environment. Employment offers are contingent on required compliance reviews; the role may involve access to export-controlled materials and may require eligibility for a U.S. Government security clearance.

Requirements

Bachelor’s degree in Business or Aviation Management preferred, or three years of related experience and/or training, or an equivalent combination of education and experience; experience substituted for education must be in a related field.
Must have achieved a master level of all responsibilities of Scheduling Specialist, Associate.
Knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses as specified by FAA/NAA regulations.
Excellent customer service skills.
Knowledge of aviation terminology as specified by FAA/NAA.
Knowledge of basic scheduling concepts and/or experience with scheduling software.
Detail-oriented, with strong organization and time-management skills.
Excellent verbal and written communication skills and fluency in English.
Ability to interact professionally with various levels of management.
Ability to adapt rapidly to change and perform in a fast-paced work environment.
Results-oriented, with drive to achieve objectives and standards with little supervision or guidance.
Customer/client orientation and ability to adapt and respond to different personality types.
General knowledge of MS Office Suite, TMS systems, and CRM.
Successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under applicable U.S. economic sanctions programs.
Ability to comply with applicable export-control requirements; the position may require qualification as a U.S. Person or other eligibility for export authorization.
May require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.

Nice To Haves

Bachelor’s degree in Business or Aviation Management.
One to two years of aviation experience.

Responsibilities

Manage customer and client scheduling, send confirmations, create new accounts, and update client information.
Manage client training schedules and coordinate schedule changes based on customer needs and requirements.
Understand regulatory requirements and verify training objectives.
Serve as backup focal for TSA tracking for incoming clients.
Perform export compliance checks as needed.
Verify and collect pre-training documents.
Contact customers and clients to confirm attendance and training objectives.
Manage the client retention program.
Serve as the primary point of contact for assigned programs, communicating with internal and external customers and regulatory agencies.
Provide customers with information about additional training services when appropriate.
Review country-specific guidance and documentation and provide current information to support compliance by clients, customers, and instructors.
Assess, organize, plan, and assign resources to customer training events and instructor training and qualifications.