Scheduling Specialist, Meters

Conservice•Logan, UT

6d•Hybrid

About The Position

The Meters Scheduling Specialist owns scheduling and dispatching for a portfolio in an assigned geographic region. They serve as the lead Meters point of contact for property and regional contacts and for in-house technicians and subcontractors working in that region. The role requires strong critical thinking and ownership to keep technicians fully and consistently booked. The position is hybrid, with work in the Logan office Tuesday through Thursday.

Requirements

Strong critical-thinking and problem-solving skills.
Ability to think creatively to keep technicians consistently booked.

Nice To Haves

Field scheduling experience.
Zendesk experience.
NetSuite experience.

Responsibilities

Own scheduling for an assigned region across subscription plan clients, new construction, and established clients.
Ensure all Gold properties are visited each quarter.
Manage the region's work list and notify the Team Lead when additional work orders are needed.
Choose a technician and visit date for each work order.
Plan efficient daily routes and keep work moving efficiently.
Schedule Revenue and Construction work promptly and follow up daily with the team members involved.
Keep technicians' schedules full and use creative solutions to book them consistently.
Decide when technicians should travel outside their usual area when regional work is light, and plan those trips.
Meet scheduling efficiency goals.
Coordinate schedules with in-house technicians and subcontractors.
Account for each technician's work habits, skill level, vacation schedule, and traffic patterns when building schedules.
Review work orders and confirm with technicians and the warehouse that required equipment is available and ready.
Communicate with sites through Zendesk and phone to schedule work orders and prepare for successful visits.
Build relationships with site staff and learn their hours, constraints, and challenges to plan ahead.
Update community notes in Yoda with site-related challenges.
Follow up with sites about delayed scheduling confirmations or needed work orders, escalating to the Meter Expert Team or Account Management when needed.