Scheduling Specialist

Community Health Systems Professional Services Corporation•Powell, TN

5d•Onsite

About The Position

The Scheduling Specialist manages and optimizes scheduling for patients and physicians’ offices within a hospital or medical facility. The role coordinates appointments, procedures, and treatments across departments to support efficient resource use and high-quality patient care. It serves as a liaison among patients, medical staff, and administrative teams, providing timely and accurate scheduling and customer service. The position is fully on-site, with no remote or hybrid work options.

Requirements

Associate degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred.
0–2 years of experience in medical scheduling, administrative support, or customer service preferred.
0–2 years of experience with electronic medical record systems, scheduling software, or medical front desk operations preferred.
Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
Strong organizational and time-management skills, including the ability to manage multiple tasks and deadlines.
Excellent verbal and written communication skills for interacting with patients, medical staff, and administrative teams.
High attention to detail and accuracy, particularly in data entry and record-keeping.
Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Schedule patient appointments for consultations, tests, procedures, and follow-ups, allocating time and resources appropriately.
Notify patients about appointment confirmations, cancellations, and reschedules, and provide necessary information and instructions.
Enter and update patient information accurately in electronic health records or scheduling systems.
Coordinate with medical staff to align appointments with clinical priorities and optimize provider schedules.
Track cancellations and no-shows, arrange timely rescheduling, and minimize disruptions.
Provide administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
Receive orders from the Order Facilitator and review them for validity and completeness.
Ask patients questions required for specific tests and provide preparation instructions.
Prioritize work efficiently, including timely processing of STAT orders.
Notify ordering offices when unable to contact their patients to schedule procedures.
Offer alternative scheduling options to accommodate patient preferences and medical needs.
Communicate with physicians, nurses, and other medical professionals to schedule appointments according to clinical priorities and patient needs.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.