Scheduling Specialist

Evolution•Philadelphia, PA

About The Position

The Scheduling Specialist is responsible for ensuring accurate and timely schedules and rotations for gaming floor employees. The role supports the Operations Manager and Senior Team Managers with operational employee scheduling and assists the operational leadership team with other assigned projects.

Requirements

High school diploma.
Intermediate to advanced knowledge of Excel functions.
Organizational skills and high attention to detail.
Excellent time management.
Ability to work independently or as part of a team.
Sense of urgency.
Analytical mindset and ability to solve problems under pressure.
Excellent multitasking skills and ability to set clear priorities.
Customer-oriented approach and excellent communication skills.
Proficiency in MS Excel and knowledge of internal systems such as JIRA and TTS.
Flexibility to work different shifts, with afternoons as a priority.

Nice To Haves

One to two years of scheduling experience in any field is preferred but not required.

Responsibilities

Create shift rotations and ensure break distribution for Game Presenters and Shufflers in accordance with policy.
Manage Game Presenter and Shuffler absences, including scheduling updates, incident ticketing, and payroll adjustments.
Organize shift schedules and arrange replacements for Game Presenters and Shufflers as needed based on business needs.
Allocate Game Presenters and Shufflers to different teams upon request.
Cooperate with Team Managers, Evolution Academy, Service Managers, and other departments.
Maintain staffing-related KPIs.
Calculate and assemble Operations-related statistics and reports.
Administer and track Operations-related projects as assigned.