Scheduling Specialist - Central Scheduling

Conway Medical Center•Conway, SC

About The Position

The Scheduling Specialist is responsible for daily patient-scheduling functions for Conway Medical Center. The role interacts with patients and providers to gather information and schedules appointments, including appointments associated with referrals. The specialist updates patient demographic files, ensures accurate information is entered into electronic medical records, maintains recall lists, and manages incoming phone calls. The position may occasionally provide float coverage at an alternate facility, department, or assignment and perform other duties assigned by department leadership.

Requirements

High school diploma.
At least two years of previous experience working in an office environment.
Previous experience working in customer experience.
Proficient understanding and use of technology and PC skills.

Nice To Haves

At least one year of previous front desk operations experience in a physician’s office and/or patient registration experience in an acute care facility.

Responsibilities

Update patient demographic files and ensure accurate information is entered into electronic medical records.
Maintain the patient recall list.
Manage phone calls, including answering multiple incoming lines, screening and transferring calls, answering questions, and gathering information to assist callers.
Schedule medical appointments associated with referrals.
Book patient appointments within physician scheduling templates, availability, and preferences.
Provide exemplary customer service.
Work effectively and collaboratively with colleagues, physicians, and department heads.
Use strong organizational skills and effective verbal communication.
Exercise independent judgment.
Provide float coverage at an alternate facility, department, or assignment when needed.
Complete other duties as assigned by department leadership.