Patient Access Specialist - Central Scheduling

Dermatology Consultants Pa•Woodbury, MN

1d•Hybrid

About The Position

Dermatology Consultants is a private dermatology practice with 24 providers across four East Metro clinic locations. The Patient Access Specialist makes appointments according to the practice’s procedures and provides patient-centered assistance by telephone. The role includes scheduling appointments, gathering and updating demographic and insurance information, registering patients, and verifying insurance eligibility. It may also occasionally involve working as a Float Medical Receptionist at the front desk of any of the four clinics. Remote or hybrid work options are available. The position is offered as full-time, 40 hours per week, Monday through Friday, with a stated schedule of 8:00 a.m. to 4:45 p.m.; flexible day-shift schedules are also available for part-time work. The practice states there are no evening or weekend shifts.

Requirements

High school diploma or equivalent.
1–2 years of experience in scheduling or reception in a healthcare setting.
Experience scheduling appointments, registering patients, and obtaining or verifying insurance information.
Ability to communicate calmly and clearly with patients and others by phone.
Ability to occasionally travel to the four East Metro clinic locations as a float medical receptionist.
Knowledge of customer service principles and techniques.
Ability to navigate a computerized scheduling system and operate standard office equipment, including a multi-line telephone, computer, and fax machine.

Nice To Haves

Knowledge of insurance.

Responsibilities

Provide pleasant, patient-centered customer service using a multi-line telephone.
Schedule patient appointments in the computerized scheduling system (Cerner), matching patient needs with physicians’ schedules and availability.
Register patients and verify and update patient information.
Prepare and send appointment confirmation letters, welcome packets, and forms.
Verify insurance eligibility.
Reschedule and cancel appointments as needed.
Occasionally work as a Float Medical Receptionist at the front desk at any of the four clinic locations.
Maintain strict confidentiality of patient health information.
Perform other clerical duties as assigned, including responding to online appointment requests, scheduling interpreters, sending patient portal invitations, and handling referrals.