Central Scheduling Representative

Jefferson Health Plans•101 Woodcrest, NJ

1d•Onsite

About The Position

The Central Scheduling Representative handles scheduling requests for patients and families using automated call distribution software and established protocols. The role schedules appointments, triages general inquiries, and directs callers to appropriate healthcare services. Representatives support service excellence through first-call resolution, accurate registration, and convenient access to Jefferson Health services. Using telephony, scheduling, and care-team communication tools, they serve a large and diverse patient population and are expected to demonstrate accuracy, critical thinking, solution-oriented interactions, follow-through, and strong customer service.

Requirements

At least 1 year of previous related experience.
Proficiency in computer use.
Ability to type 35 words per minute.
Knowledge of medical terminology, including terminology used by insurance and managed care health plans.
Demonstrated accuracy and attention to detail, analytical thinking, calendaring, customer interaction and service management, decision-making and critical thinking, effective communication, information capture, listening, relationship management, and teamwork skills.

Nice To Haves

Bilingual skills.
High school diploma or GED.

Responsibilities

Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
Schedule patient appointments and register patients across the Jefferson Health System according to clinical and insurance requirements.
Use the Electronic Medical Record (EMR) to schedule and register patients, confirm appointments, verify demographic information and insurance eligibility, answer inquiries, and resolve user issues in accordance with protocols and policies.
Coordinate orders, referrals, and insurance requirements by obtaining or confirming patient information, helping ensure patients receive maximum benefits for services and regulatory requirements are followed.
Use central scheduling telephony software to handle assigned call volume or digital requests efficiently.
Maintain individual and team qualitative and quantitative performance targets.

Benefits

Medical insurance, including prescription coverage.
Supplemental insurance.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short- and long-term disability coverage.
Flexible spending accounts.
Retirement plans.
Tuition assistance.
Voluntary benefits, including access to group insurance rates and discounts.
Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time.