Central Scheduling Representative
About The Position
The Central Scheduling Representative handles scheduling requests for patients and families using automated call distribution software and established protocols. The role schedules appointments, triages general inquiries, and directs callers to appropriate healthcare services. Central schedulers support service excellence through first-call resolution, accurate registration, and convenient access to Jefferson Health services. Using telephony, scheduling management, and care-team communication tools, they provide reliable follow-through and resolution for a large and diverse patient population. The position requires accurate data collection and entry, critical thinking, solution-oriented interactions, and a high level of customer service. This is a full-time position, Monday through Friday, from 8:30 a.m. to 5:00 p.m. The primary location is 1100 Virginia Drive, Fort Washington, Pennsylvania.
Requirements
- At least one year of previous related experience.
- Accuracy and attention to detail, including the ability to process information accurately.
- Analytical thinking and ability to identify root causes and develop solutions.
- Knowledge of electronic calendaring software and capabilities.
- Knowledge of customer interaction and customer service practices.
- Decision-making and critical-thinking skills.
- Effective verbal communication and listening skills.
- Ability to capture and document relevant information in an organized, auditable, and retrievable manner.
- Ability to work with a group to set objectives and guide and motivate their achievement.
- Ability to establish and maintain effective working relationships.
- Ability to work effectively as part of a team.
- Proficient in computer use.
- Typing speed of 35 words per minute.
- Knowledge of medical terminology, including terminology used by insurance and managed care health plans.
Nice To Haves
- Bilingual skills are a plus.
- High school diploma or GED.
Responsibilities
- Interact with co-workers, visitors, and other staff consistent with Jefferson's values.
- Schedule patient appointments and register patients across the Jefferson Health System in accordance with clinical and insurance requirements to improve access and care coordination.
- Use the Electronic Medical Record (EMR) to schedule and register patients, confirm appointments, obtain or verify demographic information and insurance benefit eligibility, answer inquiries, and resolve user issues in accordance with protocols, patient-safety requirements, compliance standards, and departmental policies.
- Coordinate orders, referrals, and insurance requirements by obtaining or confirming patient information so patients receive maximum benefits for services, while following regulatory requirements and local payor coverage determinations.
- Use central scheduling telephony software to efficiently handle assigned call volume or digital requests.
- Maintain individual and team qualitative and quantitative performance targets.
Benefits
- Medical and prescription insurance
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical and prescription insurance access for all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
