Central Scheduling Specialist

South Shore Health•Norwell, MA

3d•Onsite

About The Position

The Central Scheduling Specialist focuses on the outpatient experience as patients enter the hospital, handling pre-services functions and hospitality, including scheduling and pre-registration. The specialist books appointments for services at South Shore Hospital with patients, physicians, physicians’ offices, or by fax. The role provides customer service throughout the process, helps patients understand scheduled tests and required preparations, completes accurate pre-registration, and verifies insurance benefits. It also involves obtaining authorizations, determining and collecting co-pays, coordinating with the Authorization team, and escalating issues when appropriate. The specialist participates in continued learning and adopts new technology and procedures as they develop.

Requirements

Medical terminology knowledge.
Strong computer skills.
Strong telephone and interpersonal communication skills.
Demonstrated customer service skills.
Knowledge of health insurance requirements.
Problem-solving and critical-thinking skills.
Ability to work in a team setting.
At least one year of admitting experience to become proficient.

Nice To Haves

High school diploma; two years of college preferred.

Responsibilities

Book appointments for South Shore Hospital services with patients, physicians, physicians’ offices, or by fax.
Provide customer service to internal and external customers throughout the process, including patient payment estimation, appointment scheduling, co-pay collection, interpreter services, and transportation arrangements.
Ensure patients understand their scheduled tests and any necessary preparations.
Pre-register patient accounts accurately, meeting the department standard of 98% accuracy.
Use scheduling software efficiently for all appointment types.
Verify insurance benefits for all accounts.
Retrieve authorizations as necessary.
Determine co-pays and collect them using the eCashiering program.
Coordinate with the Authorization team and escalate issues appropriately to the Team Leader.
Continue learning and adopt new technology and procedures relevant to the role and organization.
Use technological advances to communicate information effectively and efficiently.