Central Scheduling Specialist
About The Position
The Central Scheduling Specialist focuses on the outpatient experience as patients enter South Shore Hospital, performing pre-service functions and providing hospitality. The role includes scheduling and preregistration, as well as coordinating services and support so patients understand their appointments and any required preparation. The specialist schedules hospital services with patients, physicians, physician offices, or by fax; provides customer service throughout the process; and handles functions such as patient payment estimates, copay collection, interpreter services, and transportation arrangements. The role also includes accurate patient preregistration, insurance-benefit verification, obtaining authorizations, and coordination with the Authorization team. The specialist uses scheduling software and the eCashiering program, resolves issues, and escalates them when appropriate. Ongoing learning and adoption of new technology and procedures are expected.
Requirements
- Medical terminology knowledge.
- Strong computer skills.
- Strong telephone and interpersonal communication skills.
- Demonstrated customer service skills.
- Knowledge of health insurance requirements.
- Problem-solving and critical-thinking skills.
- Ability to work in a team setting.
- At least one year of admitting experience to become proficient.
Nice To Haves
- High school diploma; two years of college preferred.
Responsibilities
- Book appointments for South Shore Hospital services with patients, physicians, physician offices, or by fax.
- Provide customer service to internal and external customers and manage the service process from beginning to end.
- Provide patient payment estimates, schedule appointments, collect copays, and arrange interpreter services and transportation as needed.
- Ensure patients understand their scheduled tests and any required preparation.
- Accurately preregister patient accounts, meeting the department standard of 98% accuracy.
- Use scheduling software efficiently for all appointment types.
- Verify insurance benefits for all accounts.
- Retrieve authorizations as necessary and coordinate with the Authorization team.
- Determine and collect copays using the eCashiering program.
- Escalate issues appropriately to the Team Leader.
- Participate in continued learning and adopt new technology and procedures.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
