Central Scheduling Representative - Part-Time

Premier Orthopaedics • Marple Township, PA

1d

About The Position

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated Central Scheduling Representative (CSR) for its Broomall, Pennsylvania team. The position is part time, Monday through Wednesday, and includes full training. The CSR registers patients and schedules appointments by telephone while delivering courteous, patient-focused service. The role requires empathy, efficiency, accuracy, and sound judgment when registering patients and routing them to the preferred physician and office.

Requirements

• High school diploma or GED.
• Customer service experience, such as in a call center, retail, or hospitality setting.
• Strong communication and interpersonal skills, including the ability to speak confidently and professionally with patients, families, providers, and staff.
• Proficiency in medical software and EMR systems, with strong data-entry and accuracy skills.
• Ability to multitask, prioritize, and manage multiple phone lines efficiently.
• Ability to work independently or collaboratively within a team.
• Strong decision-making, problem-solving, and organizational skills.
• Professionalism, empathy, and a patient-centered approach.
• Reliable work ethic and excellent attendance.

Nice To Haves

• Patient registration experience.
• Medicare experience.
• Experience with private health insurance and workers’ compensation.
• Experience coordinating appointments and managing patient scheduling in a clinical environment.
• Spanish bilingual ability.

Responsibilities

• Screen patients to determine urgency and schedule appointments within appropriate timeframes.
• Conduct patient interviews and enter accurate information into the patient management system.
• Coordinate appointments for 19 physicians across 16 office locations in Pennsylvania and New Jersey.
• Verify insurance acceptance and advise patients about requirements such as referrals, authorizations, and co-pays.
• Confirm appointments and respond to patient inquiries courteously and accurately.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Assist other departments as needed when time permits.
• Perform other duties as assigned.

Benefits

• 100% employer-paid life insurance.
• 401(k) with employer match.
• Generous paid sick and vacation time.
• Seven paid holidays annually.
• Opportunities for growth and advancement.
• Employee referral reward program.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED