Central Scheduling Representative
About The Position
Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a Central Scheduling Representative (CSR) in King of Prussia, Pennsylvania. The CSR registers patients and schedules appointments by telephone, providing courteous, patient-focused service. The role requires empathy and patience, along with efficiency and accuracy when registering patients and routing them to their preferred physician and office. Full training is provided. This is a full-time, Monday-through-Friday position. The representative coordinates appointments for 19 physicians across 16 office locations in Pennsylvania and New Jersey, screens patients to determine urgency, and provides information about insurance acceptance and related requirements. The role also includes maintaining patient confidentiality and complying with HIPAA, responding to patient inquiries, and assisting other departments as needed. Premier Orthopaedics provides orthopedic and upper-extremity care, with more than 170 providers across 50+ locations. Philadelphia Hand to Shoulder Center, a division of Premier Orthopaedics, has provided specialized upper-extremity care for more than 50 years and has 10+ locations across Pennsylvania and New Jersey.
Requirements
- High school diploma or GED.
- Customer service experience, such as in a call center, retail, or hospitality setting.
- Experience coordinating appointments and managing patient scheduling in a clinical environment.
- Strong communication and interpersonal skills, including the ability to speak professionally and confidently with patients, families, providers, and staff.
- Proficiency with medical software and EMR systems, with strong data-entry and accuracy skills.
- Ability to multitask, prioritize, and manage multiple phone lines efficiently.
- Ability to work independently and collaboratively within a team.
- Strong decision-making, problem-solving, and organizational skills.
- Professionalism, empathy, and a patient-centered approach.
- Reliable work ethic and excellent attendance.
Nice To Haves
- Patient registration experience.
- Medicare experience.
- Experience with private health insurance and workers’ compensation.
- Bilingual Spanish skills; this is a plus but is not required.
Responsibilities
- Screen patients to determine urgency and schedule appointments within appropriate timeframes.
- Interview patients and enter accurate information into the patient management system.
- Coordinate appointments for 19 physicians across 16 office locations in Pennsylvania and New Jersey.
- Verify insurance acceptance and advise patients about referrals, authorizations, co-pays, and other requirements.
- Confirm appointments and respond to patient inquiries courteously and accurately.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Assist other departments as needed when time permits.
- Perform other duties as assigned.
Benefits
- 100% employer-paid life insurance.
- 401(k) with employer match.
- Generous paid sick and vacation time.
- Seven paid holidays annually.
- Opportunities for growth and advancement.
- Employee referral reward program.
- Full training to grow in the role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
