SEH-SCHEDULING SPECIALIST

Sparrow•Charlotte, MI

5d•Onsite

About The Position

The Scheduling Specialist provides secretarial and administrative support to department directors and Wellness and Empower staff. The role develops and maintains systems, prepares daily work schedules and departmental documents, schedules appointments, assists individuals in person and by phone, and maintains departmental records and files. The specialist also gathers pertinent information and registers clinical patients accurately. The position greets and checks in clinical patients, arranges clinical evaluations and follow-up appointments, gathers information for registration and billing, and helps patients complete required paperwork. It supports accurate documentation in EPIC and communicates coverage, benefit limitations, authorizations, and potential out-of-pocket costs to patients and clinical staff. Additional duties include preparing correspondence and reports, maintaining department statistics and files, ordering supplies, maintaining the waiting room, and attending meetings and in-services. The role supports the organization’s mission, values, policies, procedures, and customer service initiatives.

Requirements

High school diploma or GED.
Knowledge and understanding of therapy series and outpatient registration functions.
Knowledge of regulatory standards and hospital policies related to patient registration, including HIPAA confidentiality and JCAHO mandates.
Typing and computer skills needed to create and compile departmental records and documents.
Interpersonal skills to provide courteous and accurate information in person and by phone to hospital personnel, physicians, patients, families, and insurance company representatives.
Organizational skills to prioritize workflow and maintain patient records and files.
Ability to perform tasks requiring accuracy and attention to detail, adapt to multiple priorities and demands, and address concerns of patients and their families.
Physical ability to operate required office equipment and occasionally assist in transporting wheelchair-bound patients to a room.

Nice To Haves

Knowledge of medical terminology is desirable.

Responsibilities

Greet and check in clinical patients, provide information and assistance in person and by phone, and refer individuals to appropriate personnel.
Schedule clinical evaluations, follow-up appointments, and other patient or client appointments; gather information required for registration and billing.
Register clinical patients accurately while promoting positive customer relations.
Assist patients and participants with required paperwork, ensure it is accurate and complete, and enter information into EPIC documentation.
When directed, contact insurance companies regarding extensions and continuations of clinical services.
Meet privately with patients to answer questions about covered benefits and out-of-pocket expenses.
When directed, collect and record patient co-pays.
Use knowledge of diagnosis and treatment codes to obtain proper authorizations.
Inform clinical staff about covered and non-covered services, benefit limitations, patient costs, allowable visits, time frames, and ways to minimize reimbursement errors.
Type letters, correspondence, forms, reports, and other documents; compile department statistics and generate related reports.
Perform clerical tasks such as copying and filing, and establish and maintain departmental records and files when requested.
Order department supplies as needed.
Open the department, maintain an orderly and welcoming waiting-room environment, and close the department.
Attend assigned staff meetings and in-services and record meeting minutes as directed.
Support the organization’s mission, vision, values, and customer service initiatives; follow policies, procedures, and compliance guidelines.
Perform other duties as assigned.