SEH-MEDICAL RECEPTIONIST

Sparrow•Eaton Rapids, MI

27d•Onsite

About The Position

The Medical Receptionist greets and registers patients and performs clerical tasks in support of the assigned department. Duties include answering phones, assembling patient charts, entering physician orders, copying documents, processing departmental mail, and assisting patients and others in person and by phone. The role supports outpatient registration and patient scheduling, maintains records and office organization, and follows the organization’s policies, procedures, compliance guidelines, mission, vision, values, and customer service initiatives.

Requirements

High school diploma or GED.
Typing and computer skills needed to create and compile departmental records and documents.
Interpersonal skills to provide courteous, accurate information in person and by phone to hospital personnel, physicians, patients, families, and insurance representatives.
Organizational skills to prioritize workflow and maintain patient records and files.
Ability to perform tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and address patient and family concerns.
Physical ability to operate required office equipment and occasionally assist in transporting wheelchair-bound patients to a room.
Ability to use a keyboard as required to perform essential job duties.

Nice To Haves

Medical receptionist experience preferred.
Knowledge of medical terminology is desirable.

Responsibilities

Assist individuals in person and over the phone by providing information and assistance and/or scheduling appointments; notify appropriate personnel of emergency or urgent situations.
Greet and register patients, obtain and verify demographic, medical, and insurance information, obtain insurance or referral authorizations, collect payments or co-pays, and enter patient information into the computer system.
Review patient-completed documentation for accuracy and completeness and contact others as necessary to confirm information or resolve errors.
Check patients out after appointments, collect payments or co-pays, schedule follow-up appointments and tests as necessary, and complete required paperwork and forms.
Distribute patient documents and records within the EMR or as paper copies, as directed.
Date-stamp, sort, and distribute incoming departmental mail by scanning it into the EMR or distributing paper copies.
Ensure appointment reminder calls have gone out electronically and contact patients as necessary to confirm appointments.
Reconcile payments with receipts and EMR reports; in Specialty Clinics, complete physician vouchers and forward vouchers and receipts to appropriate personnel as required.
Order supplies as needed.
Assemble and mail packets for new patients.
Help maintain an orderly office area.
Gather data for monthly statistical reporting.
Support and serve as a role model for the organization’s mission, vision, values, and customer service initiatives; adhere to organizational policies, procedures, and compliance guidelines.
Perform other duties as assigned.