SEH-UNIT SECRETARY

Sparrow•Charlotte, MI

10d•Onsite

About The Position

The Unit Secretary performs clerical tasks in support of an assigned nursing unit. Responsibilities include preparing and maintaining patient charts, transcribing physician orders, scheduling appointments, answering phones, greeting visitors, responding to patient call lights, updating patient information, and assisting unit staff as needed. The position supports the organization’s mission, vision, values, and customer service initiatives and follows applicable policies, procedures, and compliance guidelines. Additional duties may be assigned or modified by leadership.

Requirements

High school diploma or GED.
Typing and computer skills necessary to accurately enter information into the computer system.
Knowledge of accrediting and regulatory standards and hospital policies related to care, including HIPAA confidentiality and TJC mandates.
Interpersonal skills to provide courteous and accurate information to staff, patients, families, and visitors by phone and in person.
Written skills necessary to transcribe physician orders and maintain accurate patient records.
Ability to perform tasks requiring accuracy and attention to detail, adapt to multiple priorities and demands, and interact with patients who may be ill, confused, hostile, or emotionally upset.
Physical ability to assist patients and lift or move items weighing up to 25 pounds.
Ability to use a keyboard as required for the essential duties.

Nice To Haves

Previous clerical experience in a healthcare setting.
General knowledge of medical terminology.

Responsibilities

Prepare and maintain charts for admitted patients; review charts for completeness and accuracy and conduct necessary follow-up.
Contact other hospital departments to schedule tests, X-rays, and other appointments according to physician orders.
Serve as receptionist for the assigned nursing unit by greeting visitors, answering telephones, providing information and assistance, and directing callers and visitors as appropriate.
Answer patient call lights and promptly relay information to appropriate staff.
Prepare charts for patients being transferred to another hospital.
Break down discharged patient charts and forward them to Medical Records.
Maintain the unit’s patient chart rack and order chart supplies as needed.
Provide daily worksheets for each patient.
Assist unit staff with clerical tasks as needed.
Support the organization’s mission, vision, values, and customer service initiatives, and follow policies, procedures, and compliance guidelines.
Perform other duties as assigned.