Scheduling Specialist

Housing Works • New York, NY

28d • $21 - $24

About The Position

The Scheduling Specialist oversees scheduling operations to maximize efficiency, reduce missed opportunities, and enhance the patient experience. The role works closely with the Community Partnerships Liaison, Clinic Operations Manager, and Health Center Director to support seamless scheduling, registration, and front-end workflows within the clinic.

The position also supports scheduling-data reporting, provides front-desk coverage when needed, adheres to Housing Works and Housing Works Community Health Care policies and procedures, and participates in direct advocacy actions as required.

Requirements

• Experience in clinic scheduling, healthcare administration, or a related field.
• Strong organizational and multitasking skills.
• Proficiency in electronic health record systems; eClinicalWorks is preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Power BI.
• Ability to work flexible hours, including 9 AM–5 PM on non-late clinic days, 11 AM–7 PM on late clinic days, and weekend shifts from 9 AM–5 PM.
• Strong communication and problem-solving abilities.
• Commitment to Housing Works’ mission and advocacy efforts.

Nice To Haves

• Associate’s degree preferred.

Responsibilities

• Collaborate with the Community Partnerships Liaison to identify scheduling opportunities for unused provider appointment slots.
• Confirm ZocDoc bookings and verify receipt of appropriate registration documents, including completion of eCW charts and eICare enrollment.
• Monitor daily schedule flow, optimize efficiency, and reduce missed opportunities by enforcing “Jockeying the Schedule” principles.
• Proactively confirm same-day appointments for unconfirmed or unregistered clients.
• Oversee front-end workflows and escalate issues to the Clinic Operations Manager when necessary.
• Ensure registration documents sent through Luma are returned and completed before scheduled appointments.
• Verify that scheduled appointments are appropriately set.
• Manage schedule templates to include huddles, same-day appointment blocks, lunch breaks, approved meetings, Grand Rounds, holidays, and approved PTO.
• Coordinate with the Health Center Director to ensure timely broadcast messages about scheduled or early closings.
• Adhere to Housing Works and Housing Works Community Health Care policies and procedures.
• Participate in direct advocacy actions as required.
• Provide front-desk coverage during staff breaks or shortages caused by callouts.
• Perform other duties as assigned.
• Carry out other reporting functions related to scheduling data.

Benefits

• Three comprehensive healthcare plans to choose from; Housing Works covers most of the plan cost, and employees pay a portion based on salary.
• PTO accrual begins immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed