Scheduling Specialist - Cardiac Surgeons Practice

Bon Secours Mercy Health • Portsmouth, VA

1d • $17 - $26

About The Position

The Scheduling Specialist for the Cardiac Surgeons Practice coordinates and schedules patient testing and procedures, working with physician offices, healthcare providers, and service departments to schedule patients as soon as possible. The role obtains scheduling orders, instructs patients, enters information into the hospital computer system, and maintains daily records of scheduled patients. It also involves communicating with patients, physicians, precertification teams, and other departments about provider and non-provider payers; checking medical necessity; and compiling scheduling statistics when requested.

Requirements

• High school diploma or equivalent.

Nice To Haves

• Associate degree in business, healthcare, or a related field.
• Post-secondary education and experience may be considered in lieu of a degree.
• Experience with data entry.
• Typing speed of 45–50 words per minute.

Responsibilities

• Gather and interpret patient data from physician offices or patients to schedule testing, surgical procedures, and required pre-certification.
• Perform pre-registration for self-scheduled patients when assigned.
• Provide approved test-preparation instructions to physician office staff and patients, answer related questions, and refer patients to specialty staff for non-routine instructions.
• Enter scheduling information into the computer system, update demographic and insurance information, and provide pre-registration forms containing testing information.
• Help resolve testing and procedure discrepancies and scheduling problems; obtain designated contract or supervisor approval for non-routine appointments.
• Check medical necessity at the time of scheduling.
• Coordinate with departments and multiple facilities to schedule stat patients and ensure outpatients are scheduled as soon as possible.
• Compile and prepare statistical data as requested.
• Perform other assigned duties, including filing, photocopying, and relaying data.
• Promote strong customer focus and handle calls professionally.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED