Scheduling Specialist

Carle Health • Champaign, IL

7d

About The Position

The Patient Scheduling Specialist I accurately screens and completes callers’ inquiries by telephone. The role documents inquiries from patients and providers for screening, scheduling, and directing patients to appropriate providers, services, or levels of care. The specialist provides information to help patients fully utilize Carle services and facilitates communication among the specialist, providers, and patients to ensure patient needs are met.

The first four weeks of training are mandatory and take place Monday through Friday, including one evening and one weekend training shift. The final schedule is based on department needs and is determined during weeks three to four of onboarding.

Requirements

• Customer service work experience.

Responsibilities

• Answer, schedule, document, and follow up on inquiries from patients and providers received by telephone, internet-based channels, or written/electronic correspondence.
• Educate patients and providers about patient-care matters, including insurance, providers, departments and locations, payment options, and availability of Carle services.
• Obtain, update, and verify patient demographics, insurance, co-pays, and primary physicians.
• Answer telephone calls and take and deliver messages to physicians, nurses, and others.
• Accurately, completely, and promptly report medical information obtained from patients and referring physicians.
• Distribute messages according to practice communication standards.

Benefits

• Carle Health offers a comprehensive benefits package for team members and providers; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed