Scheduling Specialist (Otolaryngology)

Gundersen Health System • La Crosse, WI

1d • Hybrid

About The Position

Emplify Health is hiring a Scheduling Specialist in its Otolaryngology department. The role works directly with patients to schedule appointments accurately and provide high-quality customer service and positive first and last impressions. The specialist partners with providers, medical professionals, and managers to support patients in their health journeys. The position is based in La Crosse, Wisconsin for onsite training and is eligible for remote work after training. It is a 1.0 FTE role scheduled for 40 hours per week, Monday through Friday, with primary hours between 8 a.m. and 5 p.m.

Requirements

• High school diploma or equivalent.
• One year of experience in an office setting involving customer service responsibilities.
• Strong organization and communication skills.
• Strong phone etiquette, interpersonal and communication skills, attention to detail, and the ability to multitask effectively.

Nice To Haves

• Medical terminology knowledge.
• Healthcare experience.

Responsibilities

• Schedule patient appointments accurately.
• Provide customer service to patients and create positive first and last impressions.
• Work with providers, medical professionals, and managers to support patients in their health journeys.

Benefits

• 401(k) with matching
• Paid time off
• Competitive health insurance
• Wellness programs
• Tuition reimbursement
• Career growth opportunities and access to Emplify Health’s Career Development Center

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED