Scheduling Specialist - PRN

RAYUS Radiology•Boiling Springs, SC

19h•$19 - $27

About The Position

RAYUS Radiology is seeking a Scheduling Specialist to provide services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments. The role supports radiology services and helps ensure accurate, timely scheduling and a high level of patient satisfaction. This is a temporary/per-diem position with varying shifts. The Scheduling Specialist handles appointment scheduling and related patient communications, obtains and records personal, financial, and insurance information, and communicates appointment changes to technologists. The position also assists referring offices and provides backup coverage for front-office team members. Insurance-related duties include pre-certification, verification for same-day add-ons, and obtaining authorization when required. The listed pay range is $18.58–$26.90, based on direct and relevant experience. Benefits are offered based on eligibility and include medical, dental, and vision insurance, a 401(k) with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO, and holiday pay. DailyPay is available, subject to an initial setup period.

Requirements

High school diploma or equivalent.
Experience with Microsoft Office Suite.
Proficiency using computer systems and typing.
Ability to handle a multilevel phone system with a high volume of calls at one time.

Nice To Haves

One year of customer service experience.
Medical terminology knowledge and previous clinical business office experience.
Bilingual ability.

Responsibilities

Answer calls professionally and promptly, maintaining positive interactions with patients, referring offices, and team members.
Schedule patient examinations according to company policy.
Obtain and accurately record appropriate personal, financial, and insurance information, and enter patient data completely and accurately into information systems.
Advise patients about financial responsibilities, appropriate clothing, preparation kits, transportation, and eating before appointments.
Communicate scheduling changes to technologists to support patient satisfaction.
Maintain an up-to-date, accurate database of current and potential referring physicians.
Handle overflow calls for other centers within the market to support uninterrupted exam scheduling for referring offices.
Provide backup coverage for front-office team members as requested by a supervisor, including during breaks, vacations, and sick leave.
At the St. Louis Park location, handle 1-800 number calls and route them to the appropriate department or associate.
Pre-certify exams with patients’ insurance companies as required.
Verify insurance for same-day add-ons.
Use knowledge of insurance carriers and procedures requiring waivers to obtain authorization before appointments when needed.
Complete other tasks and projects as assigned.