Scheduling Specialist - PRN
About The Position
RAYUS Radiology is seeking a Scheduling Specialist to provide services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments. The role supports the organization’s radiology services and helps ensure a high level of patient care and satisfaction. This is a temporary/PRN position. The position handles appointment scheduling and related patient communications, collects and accurately records personal, financial, and insurance information, and advises patients about financial responsibilities and appointment preparation. It also supports insurance pre-certification and verification, assists with call overflow and front-office coverage, and performs other assigned tasks. Pay is $18.00–$23.00, based on direct and relevant experience.
Requirements
- High school diploma or equivalent.
- Experience with Microsoft Office Suite.
- Proficiency using computer systems and typing.
- Ability to handle a multi-level phone system with a high volume of calls at one time.
Nice To Haves
- One year of customer service experience.
- Medical terminology and previous clinical business-office experience.
- Bilingual ability.
Responsibilities
- Answer calls professionally and promptly, maintaining positive interactions with patients, referring offices, and team members.
- Schedule patient examinations according to company policy.
- Obtain and accurately record appropriate personal, financial, and insurance information, and enter patient data completely and accurately into information systems.
- Advise patients about financial responsibilities and relevant appointment instructions, including clothing, preparation kits, transportation, and eating beforehand.
- Communicate scheduling changes to technologists to support patient satisfaction.
- Maintain an accurate, up-to-date database of current and potential referring physicians.
- Handle overflow calls for other centers within the market to support uninterrupted exam scheduling.
- Provide backup coverage for front-office team members when requested by a supervisor, including during breaks, vacations, and sick leave.
- For the St. Louis Park location, answer calls to the 1-800 number and route them to the appropriate department or associate.
- Pre-certify examinations with patients’ insurance companies as required.
- Verify insurance for same-day add-ons.
- Use knowledge of insurance carriers and procedures requiring waivers to obtain authorization before appointments when needed.
- Perform other tasks and projects as assigned.
Benefits
- Medical insurance (based on eligibility).
- Dental insurance (based on eligibility).
- Vision insurance (based on eligibility).
- 401(k) with company match (based on eligibility).
- Life insurance (based on eligibility).
- Disability insurance (based on eligibility).
- Tuition reimbursement (based on eligibility).
- Adoption assistance (based on eligibility).
- Pet insurance (based on eligibility).
- PTO (based on eligibility).
- Holiday pay (based on eligibility).
- DailyPay availability, contingent upon initial set-up period.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
