Scheduling Specialist

WelbeHealth • La Quinta, CA

12h • $23 - $31

About The Position

The Scheduling Specialist coordinates participant care scheduling, including maintaining accurate team member availability for participant appointments. The role manages cancellations and rescheduling requests, responds to calls and in-person participant needs, notifies participants about future appointments, and performs other administrative tasks as needed. The position supports a mission-driven healthcare organization by helping vulnerable seniors access high-quality care in a structured, supportive healthcare environment.

The position requires coordinating appointments, troubleshooting conflicts and urgent needs with staff, families, providers, and other stakeholders, and ensuring appointment changes are managed and communicated promptly. The specialist maintains accurate availability in source systems and sends confirmations and reminders according to department protocols.

Compensation consists of base salary plus bonus. The stated compensation range is $23.23–$30.66 USD. WelbeHealth offers healthcare coverage, paid time off, holidays, sick days, and a 401(k) match, along with additional benefits. A vaccination policy applies to employees; proof of vaccination or a vaccine declination form is required before employment.

Requirements

• High school diploma or equivalent.
• At least one year of healthcare experience.
• At least one year of experience with Electronic Medical Records (EMR).
• Outstanding customer service orientation, especially in telephone and written communications.
• Excellent organizational and communication skills.

Nice To Haves

• PACE experience.
• PACE or medical scheduling experience.

Responsibilities

• Coordinate participant appointments effectively.
• Troubleshoot scheduling conflicts and urgent needs, communicating with staff, families, providers, and other stakeholders to meet appointment turnaround times.
• Manage cancellation and rescheduling requests from staff members and participants, and promptly communicate changes to all parties.
• Respond to incoming phone calls, emails, and other contacts as scheduling requests are received.
• Maintain and update team member availability in source systems so information remains accurate.
• Communicate appointment confirmations and reminders according to department protocols, updating appointments as appropriate.
• Respond to in-person participant needs and perform other administrative tasks as needed.

Benefits

• Medical insurance coverage, including medical, dental, and vision.
• 17 days of personal time off (PTO).
• 12 paid holidays observed annually.
• 6 sick days.
• 401(k) savings plan with employer match.
• Base pay plus bonus.
• Comprehensive healthcare coverage and additional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED