Scheduling Specialist

TSAOG Orthopaedics & Spine•San Antonio, TX

13h•$17 - $24

About The Position

The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The role is responsible for authorizations, insurance verification, and appointment setting. The position requires regular and consistent attendance and may include other duties assigned by the immediate supervisor or company as necessary.

Requirements

High school diploma or equivalent.
1–2 years of progressive work experience in a medical setting.
Knowledge of medical terminology and health insurance.
Effective interpersonal and communication skills.
Excellent telephone etiquette and customer service skills.
Proficient and accurate data entry.
Ability to multitask, including entering data while conducting customer calls.
Ability to develop working relationships with internal and external customers.

Nice To Haves

Knowledge of the Athena EMR system.
Spanish-speaking or bilingual ability.

Responsibilities

Screen patient calls efficiently and ensure accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
Verify whether a patient is current or former and reschedule with the initial treating physician. Route callers to the initial treating physician’s team to initiate a transfer of care when requested.
Transfer patients with an account balance to the Billing Department before scheduling future appointments.
Accurately enter patient demographic information, including name, address, contact information, and insurance information.
Respond to patient questions and needs by editing, canceling, and rescheduling appointments according to company protocols.
Regularly check Outlook, Athena, NotifyMD, and fax for pending messages and follow up on action items within the same business day.
Make reminder calls for future appointments and document them accordingly.
Document call summaries in the Athena/EMR system.
Maintain regular and consistent attendance.
Perform other duties as assigned by the immediate supervisor or company as needed.