Scheduling Specialist

RAYUS Radiology•South Jordan, UT

About The Position

RAYUS Radiology is seeking a Scheduling Specialist to provide services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments. The role supports patient care by accurately collecting and entering patient, financial, and insurance information; advising patients about appointment-related responsibilities and preparation; and communicating scheduling changes to technologists. The specialist may also support other centers and provide backup coverage for front-office team members. This is a full-time position with a schedule of Monday through Thursday, 11:00 a.m. to 7:00 p.m., and Saturday, 8:00 a.m. to 4:00 p.m. DailyPay is available after an initial setup period.

Requirements

High school diploma or equivalent.
Experience with Microsoft Office Suite.
Proficiency using computer systems and typing.
Ability to handle a multi-level phone system with a high volume of calls at one time.

Nice To Haves

One year of customer service experience.
Knowledge of medical terminology and previous clinical business office experience.
Bilingual ability.

Responsibilities

Answer calls professionally and in a timely manner.
Maintain positive interactions with patients, referring offices, and team members.
Schedule patient examinations according to company policy.
Obtain and accurately record personal, financial, and insurance information.
Enter all patient data completely and accurately into information systems.
Advise patients about financial responsibilities, appropriate clothing, preparation kits, transportation, and eating before appointments.
Communicate scheduling changes to technologists.
Maintain an up-to-date and accurate database of current and potential referring physicians.
Handle overflow calls for other centers within the market to support uninterrupted exam scheduling.
Provide backup coverage for front-office team members when requested by a supervisor, including during breaks, vacations, and sick leave.
For the St. Louis Park location, answer calls to the 1-800 number and route them to the appropriate department or associate.
Pre-certify exams with patients' insurance companies when required.
Verify insurance for same-day add-ons.
Use knowledge of insurance carriers and procedures requiring waivers to obtain authorization before appointments when needed.
Complete other tasks and projects as assigned.