Scheduling Specialist

Texas Health•Rockwall, TX

7d•Onsite

About The Position

The Scheduling Specialist at Texas Health Rockwall coordinates procedures for multiple departments, supporting accurate and timely scheduling, patient access to care, and efficient patient flow. The role selects appropriate procedures and related information, including ICD diagnosis, referral, provider, visit type or case, insurance network coverage, and location. It also communicates with patients, physician office scheduling, surgery scheduling, and other staff to reduce appointment errors, and verifies medical necessity criteria and documentation against applicable payor guidelines. The position works in a fast-paced, multi-provider clinic and requires professional, respectful interaction with internal and external customers, providing excellent customer service to patients and visitors. The team emphasizes collaborative work, strong work ethic, and a supportive environment. The schedule is 40 hours per week, Monday through Friday and Saturday, from 8:00 a.m. to 4:30 p.m., at Texas Health Rockwall in Rockwall, Texas.

Requirements

High school diploma or equivalent.
One year of health care experience, including customer relations.

Nice To Haves

Two years of professional office or healthcare experience.
One year of medical terminology experience or certification.
Six months of call center experience.
CHAA (Certified Healthcare Access Associate) upon hire.

Responsibilities

Coordinate and schedule procedures for multiple departments accurately and on time to support productivity and expedient patient flow.
Select appropriate procedures, ICD diagnosis, referral, provider, visit type or case, insurance network coverage, and location to expedite patient access to care.
Communicate effectively with patients, physician office scheduling, surgery scheduling, and other necessary staff to reduce appointment time and date errors.
Verify medical necessity criteria and ensure documentation complies with applicable payor guidelines.
Participate in special projects or complete other duties as assigned.
Interact professionally and respectfully with internal and external customers and provide excellent customer service to patients and visitors.