Scheduling Specialist I: Neurosurgery
About The Position
Under direct supervision, the Scheduling Specialist I assists with coordinating patient procedure and surgical schedules. The role helps manage and schedule routine procedures, add-on procedures, and emergent procedures, while facilitating communication among patients, physicians, other departments, and staff. The specialist coordinates with patients to schedule pre-procedure diagnostic tests and clearances and provides information to Insurance Verification Specialists to obtain authorizations as necessary. The position also handles patient registration filing, data entry, preparation of patient charts, and other clerical duties as assigned. It involves direct interaction with patients in a high-call-volume environment. The Scheduling Specialist participates in continuous quality improvement processes, maintains working knowledge of departmental standard operating procedures—including specialized instrumentation, quality control requirements, and preventative maintenance—and maintains confidentiality. Other duties may be assigned. Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California. Hoag describes its mission as providing the highest quality health care services and states that it is an Equal Opportunity Employer committed to a workplace free of discrimination and harassment.
Requirements
- High school graduate or equivalent required.
- At least one year of front office or previous scheduling experience.
- Excellent interpersonal and communication skills.
- Knowledge of proper body mechanics and safety measures.
- Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, and healthcare database systems.
- Ability to interface with physicians, staff, vendors, patients, and family members.
- Full understanding of medical insurance procedures.
- BLS certification required within six months of hire for the listed Oncology Specialty Clinic and specified HSC and HB Oncology & Specialty Clinics roles; BLS required upon hire for Irvine Periop and Operating Room roles.
Nice To Haves
- Strong knowledge of basic medical terminology preferred.
- Basic keyboarding speed of at least 35 WPM preferred.
- BLS – Basic Life Support (AHA) preferred for the 70790 Heart Valve Clinic.
Responsibilities
- Assist in coordinating patient procedure and surgical schedules under direct supervision.
- Collaborate in managing and scheduling routine procedures, add-on procedures, and emergent procedures.
- Facilitate communication among patients, physicians, other departments, and staff members.
- Coordinate with patients to schedule pre-procedure diagnostic tests and clearances.
- Provide information to Insurance Verification Specialists to obtain authorizations as necessary.
- Perform patient registration filing, data entry, patient chart preparation, and other assigned clerical duties.
- Interact directly with patients in a high-call-volume environment.
- Participate in continuous quality improvement processes.
- Maintain working knowledge of departmental standard operating procedures, including specialized instrumentation, quality control requirements, and preventative maintenance.
- Maintain confidentiality.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
