Scheduling Representative (2nd Shift)

Aston Carter•Kodak, TN

7d•$18 - $19•Onsite

About The Position

The Scheduling Representative provides friendly, professional customer support over the phone by handling inbound and outbound calls, scheduling appointments, and resolving basic concerns. The role requires strong communication skills, attention to detail, and efficient work in a fast-paced, service-oriented office environment using computers and CRM systems. This is a second-shift, fully onsite contract-to-hire position based in Kodak, Tennessee. The representative works at a computer workstation, using CRM and other software to handle calls, schedule appointments, and document customer interactions while collaborating with a team and leadership to support scheduling and customer service needs.

Requirements

Strong verbal communication skills and a positive, professional phone presence.
Ability to handle inbound and outbound calls in a high-volume environment.
Customer service and problem-solving abilities.
Ability to multitask across calls, scheduling, and data entry.
Strong time-management and organizational skills.
Attention to detail when entering and updating information in CRM and computer systems.
Basic computer skills, including the ability to navigate CRM or similar software.
Ability to learn new systems and technology quickly and adapt to process changes.
Team-oriented, dependable, and collaborative work style.
High school diploma or equivalent.
Proficiency with Microsoft Office and general computer skills.
Ability to remain calm, professional, and service-focused under pressure.

Nice To Haves

Customer service or call center experience is preferred but not required.
Experience with inbound and outbound customer interaction in a service-oriented environment.
Familiarity with CRM systems or customer databases.

Responsibilities

Handle a high volume of inbound and outbound calls to assist customers and schedule appointments accurately and efficiently.
Provide friendly, professional support on every call and promote a positive customer experience.
Document customer interactions, appointment details, and call outcomes accurately in CRM and related software systems.
Address customer concerns, conduct follow-ups, and support problem resolution within defined guidelines.
Stay current on services, processes, and updates to provide accurate information to customers.
Communicate with team members, dispatch, and leadership to coordinate schedules and resolve issues.
Manage multiple calls and tasks simultaneously while maintaining accuracy and professionalism.
Use time-management and organizational skills to prioritize calls, follow-ups, and documentation.
Maintain proper phone etiquette and a strong communication presence.
Collaborate with team members to meet team and department goals.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
Voluntary life and AD&D insurance for the employee and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Savings Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, which may include PTO, vacation, or sick leave, if eligible.