Scheduling Representative (1st Shift)

Aston Carter • Kodak, TN

7d • $18 - $19 • Onsite

About The Position

The Scheduling Representative handles inbound and outbound calls, assists customers, and schedules appointments. The role provides friendly, professional support while managing a high volume of calls. It is a contract-to-hire position based in an office in Kodak, Tennessee, and is fully onsite. The representative uses CRM systems and Microsoft Office in a team-oriented environment and must adapt to new systems and technology.

Requirements

• Comfort using the phone and managing multiple calls.
• Strong communication skills and a positive, professional demeanor.
• Ability to learn new systems and technology quickly.
• Ability to multitask, stay organized, and think on your feet.
• Team-oriented and dependable.
• High school diploma or equivalent.
• Basic computer skills and ability to learn new tools.
• Comfort making outbound calls.

Nice To Haves

• Customer service or call center experience is preferred but not required.

Responsibilities

• Handle inbound and outbound calls to assist customers and schedule appointments.
• Provide friendly, professional support while managing high call volume.
• Document customer interactions accurately in CRM or software systems.
• Assist with customer concerns, follow-ups, and problem resolution.
• Stay up to date on services to provide accurate information.
• Communicate with team members, dispatch, and leadership as needed.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and applicable plan terms.
• Critical illness, accident, and hospital coverage, subject to eligibility and applicable plan terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Voluntary life insurance and AD&D coverage for the employee and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED