Scheduling Representative

Atlas Healthcare Partners•Grand Rapids, MI

About The Position

The Scheduling Representative serves as a customer-oriented liaison between physician offices and the surgery center. The role schedules surgical procedures using a computerized scheduling system and enters applicable patient demographic, registration, billing, and charge information. It also supports communication among patients, physicians, nursing, and other staff; helps maintain physician scheduling and privilege information; and contributes to customer service and business development efforts. The position performs its work according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards, while consistently demonstrating the organization’s core behaviors.

Requirements

High school diploma or GED.
Excellent organizational skills and effective human relations and communication skills.
Effective teamwork skills and the ability to meet deadlines and productivity standards.
Knowledge of word processing and spreadsheet software and ability to use computerized scheduling systems.
Ability to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

College degree.
Additional related education and/or experience.
Skills and abilities typically attained with 2 years of medical clerical experience, preferably in an acute care environment, central scheduling, or a physician office setting.
Knowledge of medical terminology, payor contract terms, and processes.

Responsibilities

Coordinate case times for elective procedures in a computerized scheduling system.
Verify and review physician privilege status before scheduling, and work with the medical staff office to maintain a log of current status while keeping information confidential.
Acquire and maintain physician preference information and staff rosters, as applicable.
Obtain authorization numbers, History and Physicals, and laboratory results, and verify that required materials are current.
Order prior medical records for the day of a procedure when necessary.
Type and print physician orders for multiple physicians and departments.
Schedule and maintain physician block time and releases in partnership with the CEO and BD to optimize the schedule.
Enter physician orders for laboratory, blood bank, medical imaging, and cardiology services.
Enter diagnostic test results, patient registration information, and patient charges.
Compile data and prepare statistical reports for management.
Organize or prioritize case-volume growth initiatives.
Work with internal Atlas team members and the CEO to identify growth opportunities and address threats associated with poor customer service experienced by physician offices.
Conduct physician office site visits with the Business Development team to build customer relationships and address service concerns.
Execute and document activities specified in the Scheduler’s initiative.
Participate in quarterly business development strategic meetings.
Act as a patient liaison to the surgery center; greet and direct patients, visitors, physicians, and families, and answer questions about policies and procedures.
Relay patient data among nursing, physicians, and staff.
Screen requests for patient information and refer them to appropriate staff.
Perform other duties deemed necessary by the CEO to ensure high levels of customer service for physicians, their offices, and surgery center staff.
Follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards, and provide customers with an excellent service experience.