Scheduling Representative/Operator

Davis Behavioral Health•Layton, UT

1d•Onsite

About The Position

Davis Behavioral Health is seeking a compassionate, detail-oriented Scheduling Representative/Operator to join its Clinical Support Team. The role serves as a central point of contact for clients, helping them access care, manage appointments, and feel welcomed during their first interaction with the organization. The position is based at the Main Street Clinic in Layton, Utah. The representative answers the central scheduling line, schedules and updates appointments, coordinates with clinical and medical staff, communicates appointment details, screens and routes calls, and uses the organization’s electronic medical record system while following HIPAA and privacy requirements. The role also includes other administrative tasks as needed. The schedule is Monday through Thursday, 10:00 AM to 6:30 PM, and Friday, 8:30 AM to 5:00 PM. Starting pay is $18.25 per hour. Eligible employees with Spanish proficiency may receive a bilingual stipend of $28.85 per pay period, based on an assessment upon hire.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
Strong verbal communication and customer service skills.
Compassionate, respectful, and professional approach when working with clients and families.
Ability to build rapport quickly and maintain positive relationships.

Nice To Haves

Fluency in both English and Spanish.
Computer proficiency, including typing and Microsoft Office Suite.
Experience in a medical office or familiarity with medical terminology.
Comfort using standard office equipment, including phones, printers, fax machines, and payment systems.

Responsibilities

Answer calls to the central scheduling line with warmth, professionalism, and efficiency.
Schedule, reschedule, and cancel appointments accurately and promptly.
Coordinate with clinical and medical staff regarding scheduling needs, preferences, and waitlists.
Communicate appointment details and next steps to clients.
Update and manage appointment changes, including changes made through automated systems.
Use the electronic medical record system while adhering to HIPAA and privacy standards.
Screen calls, route messages appropriately, and provide helpful information to clients and team members.
Support additional administrative tasks as needed to meet organizational needs.

Benefits

Medical insurance, including a high-deductible health plan with an employer Health Savings Account contribution.
Dental insurance.
Integrated primary care clinic through Nice Healthcare.
Vision insurance.
Flexible Spending Account for healthcare and dependent care expenses.
Participation in the Utah Retirement System.
401(k) with employer matching up to 2% of annual earnings.
Voluntary employee-funded retirement options, including a 457 Plan and Roth IRA.
Basic and voluntary life and Accidental Death and Dismemberment insurance.
Long-term disability insurance.
Health Reimbursement Account option for employees who voluntarily opt out of DBH medical insurance.
Voluntary accident, critical illness, and hospital indemnity insurance.
Voluntary identity theft protection.
Employee Assistance Program.