Scheduling Representative

Atlas Healthcare Partners•Grand Rapids, MI

9d•$19 - $29•Onsite

About The Position

The Scheduling Representative acts as a customer-oriented liaison between physician offices and the surgery center. The role primarily schedules surgical procedures using a computerized scheduling system and enters patient demographic and billing information. It also supports patient and physician office service, coordinates information needed for procedures, contributes to business development initiatives, and follows established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.

Requirements

High school diploma or GED.
Excellent organizational skills and effective human relations and communication skills.
Effective teamwork skills and the ability to meet deadlines and productivity standards.
Knowledge of word processing and spreadsheet software and ability to use computerized scheduling systems.
Ability to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

College degree.
Additional related education and/or experience.
Skills and abilities typically attained with two years of medical clerical experience, preferably in an acute care environment, central scheduling, or a physician office setting.
Knowledge of medical terminology, payor contract terms, and processes.

Responsibilities

Coordinate elective procedure case times in a computerized scheduling system.
Verify physician privilege status before scheduling; coordinate with the medical staff office to maintain a current privilege-status log and protect confidential information.
Acquire and maintain physician preference information and staff rosters, as applicable.
Obtain authorization numbers, History and Physicals, and laboratory results, verifying that they are current; order prior medical records when needed.
Type and print physician orders for multiple physicians and departments.
Schedule and maintain physician block time and releases in partnership with the CEO and Business Development (BD) to optimize the schedule.
Enter physician orders for laboratory, blood bank, medical imaging, and cardiology services; enter diagnostic test results, patient registration information, and patient charges.
Compile data and prepare statistical reports for management.
Organize and prioritize case-volume growth initiatives.
Work with Atlas team members and the CEO to identify growth opportunities and address threats to customer service for physician offices.
Visit physician offices with the Business Development team to build customer relationships and address service concerns.
Execute and document activities specified in the Scheduler’s initiative and participate in quarterly business development strategic meetings.
Act as a patient liaison by greeting and directing patients, visitors, physicians, and families and answering questions about policies and procedures.
Relay patient data among nursing, physicians, and staff; screen requests for patient information and refer them to appropriate staff.
Perform other duties deemed necessary by the CEO to support customer service for physicians, their offices, and surgery center staff.
Follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards; provide customers with excellent service by consistently demonstrating core behaviors.