Central Scheduling Representative

Thomas Jefferson University•Camden County, NJ

2d•Onsite

About The Position

The Central Scheduling Representative handles scheduling-related requests for patients and families using automated call distribution software and established protocols. The role schedules appointments, triages general inquiries, and directs callers to appropriate healthcare services while supporting service excellence, first-call resolution, registration accuracy, and access to Jefferson Health services. Central Schedulers use telephony, scheduling management, electronic medical record, and care team communication tools to support a large and diverse patient population. They are expected to collect and enter data accurately, think critically, resolve issues, and provide a high level of customer service. This is a full-time, regular employee position with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. The primary location is 101 Woodcrest, Cherry Hill, New Jersey. The listed hourly salary range is $17.59 to $25.07; the actual hiring rate depends on candidate experience, skills, and qualifications. The position is not eligible for an annual incentive.

Requirements

At least 1 year of previous related experience.
Accuracy and attention to detail, including the ability to process information accurately.
Analytical thinking and ability to identify root causes and develop effective solutions.
Knowledge of electronic calendaring software and capabilities.
Customer interaction and customer service skills.
Decision-making and critical-thinking skills.
Effective communication and listening skills.
Ability to capture and document relevant information in an organized, auditable, retrievable manner.
Leadership skills, including the ability to guide and motivate a group toward objectives.
Ability to build healthy working relationships and partnerships with clients, vendors, and peers.
Ability to work effectively as part of a team.
Proficient computer use.
Typing speed of 35 words per minute.
Knowledge of medical terminology, including terminology used by insurance and managed care health plans.
Ability to lift and carry 25 pounds; frequent sitting or standing and keyboard use.

Nice To Haves

Bilingual skills.
High School Diploma or GED.

Responsibilities

Interact with co-workers, visitors, and other staff consistent with Jefferson’s values.
Schedule patient appointments and register patients across the Jefferson Health System according to clinical and insurance requirements to improve access and care coordination.
Use the electronic medical record to complete scheduling and registration, confirm appointments, obtain or verify demographic information and insurance benefit eligibility, answer inquiries, and resolve user issues according to protocols and policies.
Coordinate orders, referrals, and insurance requirements by obtaining or confirming patient information so patients receive maximum benefits for services.
Follow regulatory and compliance requirements, including local payor coverage determinations.
Use central scheduling telephony software to efficiently handle assigned call volume or digital requests.
Maintain individual and team qualitative and quantitative performance targets.
Triage general inquiries and direct callers to appropriate healthcare needs.

Benefits

Medical insurance, including prescription coverage
Supplemental insurance
Dental insurance
Vision insurance
Life and AD&D insurance
Short- and long-term disability insurance
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits, including access to group insurance rates and discounts
Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
Medical insurance, including prescription coverage, is available to colleagues including those working less than part-time