Client Scheduling Representative

Veritext • Tampa, FL

7d • Hybrid

About The Position

As a Client Scheduling Representative (Corporate Services), you will be the first point of contact for attorneys, paralegals, and other legal professionals scheduling virtual or in-person depositions. You will gather case details, understand client preferences, and manage scheduling logistics to support a smooth, professional experience. The role emphasizes exceptional client service, strong relationships, and collaboration across teams so that requests and assignments are handled accurately and on time.

Requirements

• Customer-focused approach and ability to build relationships, handle sensitive client needs with care, and provide responsive, professional, solutions-oriented service.
• Ability to thrive under pressure and solve problems.
• Ability to manage timelines, priorities, and multiple clients simultaneously.
• Proactive approach to identifying and solving problems.
• Comfort with technology, including proprietary software.
• Clear, professional communication and strong follow-up etiquette.
• Strong attention to detail and organizational skills.

Nice To Haves

• Familiarity with court reporting or legal services.

Responsibilities

• Respond promptly to client requests received by email and/or phone queue.
• Resolve issues or escalate them as needed, collaborating with relevant departments and colleagues to ensure prompt, accurate resolution.
• Track assignment deadlines proactively, complete tasks on time, and communicate potential delays promptly to stakeholders.
• Build and maintain relationships with reporters, agencies, videographers, interpreters, and other outside vendors, providing support and treating them as valued partners.
• Communicate order updates or changes promptly and accurately to partners to support alignment and timely service delivery.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Company-paid life insurance.
• Short-term and long-term disability insurance.
• Hybrid work structure.
• Paid time off.
• Paid parental leave.
• Tuition reimbursement.
• Employee equity and referral programs.
• Mental health and wellness benefits.
• Matched 401(k).
• Earned wage access.
• Learning and development opportunities, including ongoing training, mentorship, and access to growth resources.
• Veritext Cares community-support commitment.
• Collaborative and inclusive culture, with programs such as Veritext Summer Camp and Wellness Week.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed