Scheduling Protocols Specialist

Banner Health•Mesa, AZ

8d•Onsite

About The Position

The Scheduling Protocols Specialist creates and maintains provider scheduling preferences, physician and practice location details, and appointment protocols that align physician specialties with patients’ healthcare needs. The role governs scheduling preference definitions and data structures, maintains knowledge articles used by Healthcare Scheduling Specialists, and liaises with healthcare practice managers to align physician requirements with Customer Experience Center protocol guidelines. This is a PRN position supporting breast center scheduling at the Women’s Center in Banner Del Webb Medical Center in Mesa, Arizona. The schedule is 1 to 2 days per week for coverage, with no weekends, on-call duties, or holiday work. Registry/per diem positions are used as needed and do not guarantee hours; medical benefits are not offered. The position provides advanced administrative and business support, including data management, documentation, report preparation, customer service, and coordination with clinical management and contact center scheduling staff. It requires organization, communication, accuracy, critical thinking, and the ability to work effectively in a fast-paced environment.

Requirements

High school diploma/GED or equivalent working knowledge.
Three or more years of experience in medical procedure/testing or healthcare practice scheduling.
Understanding of medical terminology, diagnoses, procedures, appointment scheduling, and insurance verification.
Strong knowledge of patient scheduling software and centralized scheduling processes and procedures.
Strong attention to detail, rules-based decision-making, and critical-thinking skills.
Ability to apply knowledge to departmental problem-solving situations.
Collaboration, teamwork, interpersonal, and communication skills, with a customer-centric mindset.
Accurate and efficient keyboarding skills.
Ability to work effectively with Microsoft Office software.
Strong organization, communication, and human-relations skills, including the ability to organize, prioritize, and multitask in a fast-paced environment.

Nice To Haves

Knowledge of the Cerner electronic medical record system and appointment scheduling templates.
Knowledge of Microsoft SharePoint and Adobe Acrobat PDF creation software.
Familiarity with Salesforce Health Cloud or Service Cloud.
Experience conducting insurance verification and credential checks.
Additional related education and/or experience.

Responsibilities

Build, maintain, and modify centralized scheduling protocols and schedule template structures for supported physicians, following change-management procedures for approved changes.
Track requests and processed changes accurately and maintain documentation.
Coordinate with clinical management to maintain scheduling continuity and desired outcomes.
Liaise with contact center scheduling staff to ensure scheduling guidelines meet business needs.
Create and maintain scheduling knowledge articles, including tips, FAQs, and walkthrough guides.
Enter and maintain departmental data in computer systems and keep assigned records and files accurate and current.
Provide advanced administrative or specialized business support, including customer service and data management.
Prepare, collate, and distribute reports accurately and on time.
Complete recurring departmental projects and one-time projects as directed by the supervisor.
Prioritize and organize work, using discretion to improve efficiency and achieve results.