Scheduling Customer Service Representative

National Jewish Health•Denver, CO

About The Position

National Jewish Health is hiring Scheduling Customer Service Representatives to join its Patient Access team. The position serves as a first point of contact for patients and contributes to their experience receiving care. The representative collaborates with clinic staff and other health professionals in a fast-paced environment focused on detail, quality, and compassionate customer service. The role answers incoming calls and makes outbound calls to schedule physician and ancillary appointments. It maintains communication with patients and clinical staff, gathers and updates patient information, and helps ensure appointments are accurate, coordinated, and supported by appropriate prerequisite appointments. The position requires knowledge of clinical operations, insurance procedures, clinical terminology, and relevant registration, scheduling, passport, and electronic medical record systems. This position has no supervisory or managerial responsibilities and requires no travel. The anticipated application deadline is November 6, 2026.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Ability to provide compassionate, patient-centered customer service.
Ability to adapt, pay close attention to detail, and solve problems independently.
Ability to communicate clearly and work constructively and respectfully with others.

Nice To Haves

One year of patient scheduling or health care call center experience.
Ability to speak Spanish; bilingual Spanish-speaking candidates are highly desired.

Responsibilities

Provide excellent customer service to patients, coworkers, physicians, and clinical staff.
Answer incoming calls and make outbound calls to schedule appointments for physician and ancillary services.
Schedule new patient appointments for physician and ancillary departments accurately and appropriately.
Collect and update patient demographic, insurance, and clinical information.
Accurately update computer systems with patient demographic, insurance, and appointment information.
Ensure the appropriate clinic receives accurate information about the nature, severity, and duration of a patient's concern.
Keep patients informed about the status of their appointments.
Monitor individual patient schedules to support continuity and appropriate prerequisite appointments.
Communicate with Admissions, Financial Counseling, and Utilization Management when needed to support a successful patient visit.
Communicate with clinicians to ensure appointments are scheduled accurately.
Maintain knowledge of clinical operations, insurance procedures, and clinical terminology.
Maintain expertise with the Registration systems, Scheduling system, Passport, and Electronic Medical Record system.
Be available to work as scheduled and report to work on time.
Follow applicable institutional and departmental policies, safety practices, PPE requirements, and regulatory requirements.

Benefits

Multiple Cigna health plans, with options for Colorado, regional office, and remote employees.
Health Savings Accounts and Flexible Spending Accounts available with some plans.
Paid time off for vacation and sick days, plus six paid holidays.
Dental and vision coverage effective the first of the month after hire.
403(b) retirement plan with employer contributions after two years.
Wellness incentives of up to $200 annually for preventive health activities.
Tuition reimbursement up to $5,250 annually for full-time and part-time employees.
Childcare Flexible Spending Account with an annual employer contribution.
Public Service Loan Forgiveness-eligible employer.
Employer-paid disability and life insurance plans, with optional buy-up choices.
Voluntary coverage options, including accident, hospital indemnity, and legal plans.
Discounts on local services, insurance, and RTD bus passes.
Additional $1.00 per hour language differential for bilingual Spanish speakers.